Surface Virtual Keyboard not always appearing.

Question

Hi,

I have a SURFACE and loving the HARDWARE it. However, I am having some troubles with the VIRTUAL KEYBOARD.

When disconnecting the keyboard, the on-screen keyboard sometimes does not appear when I am touching to type.

It seems pretty random, has anyone experienced this?

Answer 1

There is no "Show the touch keyboard when not in tablet mode and there's no keyboard attached" option available. Are you sure your information isn't dated? IMO this problem has NOT been answered.

Answer 2

Hello Ciccio,

Thank you so much for posting in Microsoft Community.

I appreciate you raising this concern to us and I understand that you're experiencing an issue with the on-screen keyboard of the Surface. You got me here: we'll isolate this issue together.

Here are things you may try to fix the issue:

1. Restart your Surface device. Press and hold the power button for 20 seconds and release once Windows Logo appears on screen.
2. Check if the virtual keyboard is enabled in the settings. To do this, go to Settings > Devices > Typing and make sure the "Show the touch keyboard when not in tablet mode and there's no keyboard attached" option is turned on.
3. Try updating your Surface device to the latest software version. To do this, go to Settings > Windows Update and check for updates. Install available updates and restart device to apply all changes.
4. Run Surface Diagnostic Toolkit
5. Download Drivers and Firmware: Download Surface Pro 8 Drivers and Firmware. from Official Microsoft Download Center

If none of the steps work, you may need to Reset your Surface and this removes all files in your computer so make sure to backup before doing so. See this link: Restore or reset Surface for Windows - Microsoft Support

Please let me know how it goes and hopefully it helps!

Best regards,

Rolando S.

Answer 3

Hey thanks for your reply.

The path you show does not correspond to mine (see pics):

Answer 4

Hello Ciccio,

Thank you for the response and I appreciate the update you have provided. If that is the case, try proceeding to the next steps. If you were able to do so, does it fix the issue?

Hoping for response.

Regards,

Rolando S.

Answer 5

Hello Ciccio,

We haven't heard from you, so we're assuming your issue has already been resolved. We will not be monitoring this thread in the future, so if you need further assistance, please create a new thread to discuss these concerns by clicking on this link:Create a new question (microsoft.com)

Thank you for your understanding.

Kind regards

Rolando S.