IoT Central does not recognise telemetry data of type "Duration"

Question

IoT Central does not recognise telemetry data of type "Duration"

Roopak Ingole 56

I have IoT Central application configured to have a telemetry data of type "Duration". My IoT Edge device is sending this data complying to format specified in ISO 8601.
But IoT Central is not able to recognize this datatype and does not parse it.

Matthijs van der Veer 4,376 Reputation points MVP Moderator

2021-01-15T14:43:43.53+00:00

Hey @Roopak Ingole , when you're viewing the device in IoT Central, could you go to the Raw Data tab and include a screenshot of it in your question? It will add some context that we can work with. Thanks in advance.
Roopak Ingole 56 Reputation points

2021-01-15T14:59:08.343+00:00

@Matthijs van der Veer please see the screenshot as attached. Note that "Uptime" is the data that I am interested in and not able to get processed. In the attached screenshot "Uptime" did not include the microsecond portion. After I add the Microsecond portion, the whole message gets processed but not able to visualize "Uptime" either in Text form or Line Graph form.

57139-image.png
Roopak Ingole 56 Reputation points

2021-01-15T15:07:14.39+00:00

@Matthijs van der Veer Please find the screenshot of rawdata here as well as Screens. The rawdata shows "Uptime" specified in ISO 8601 format. But not able to process it, as shown in Screens.
Roopak Ingole 56 Reputation points

2021-01-15T15:08:07.8+00:00
Roopak Ingole 56 Reputation points

2021-01-15T15:18:23.79+00:00
Matthijs van der Veer 4,376 Reputation points MVP Moderator

2021-01-15T15:38:43.303+00:00

Thanks for being so thorough, I created a new application and tried to visualise the Duration Schema using every type of tile. It seems I can only get the count to visualise. This might be a bug or missing feature in Central. @QuantumCache , do you think you could share this with the IoT Central team?
Roopak Ingole 56 Reputation points

2021-01-15T15:44:02.257+00:00

@Matthijs van der Veer , Thanks for your feedback. And yes it is correct, even I am can only visualize counts for this datatype. I need to see real duration value.
QuantumCache 20,356 Reputation points Moderator

2021-01-15T18:12:51.16+00:00

Hello @Matthijs van der Veer Thanks for bringing this to our notice, let me check on this. Will keep you posted on this. Tag me if you dint hear anything from my side by Jan 20th 2021.
QuantumCache 20,356 Reputation points Moderator

2021-01-15T18:16:44.617+00:00

Hello @Sri Harsha Kalavala , Could you please look into this issue to help us get unblocked?
QuantumCache 20,356 Reputation points Moderator

2021-01-26T06:59:03.45+00:00

Hello @Matthijs van der Veer @Roopak Ingole
, We have escalated this issue to the product team for further investigation and resolution If needed. We will keep you posted!
QuantumCache 20,356 Reputation points Moderator

2021-01-28T06:37:46.507+00:00

Hello @Matthijs van der Veer @Roopak Ingole

Thanks for reporting this issue!

We confirm this is an active bug that is being worked upon by our team. We don't have any ETA for the fix release as of now. But we will keep you posted on this thread as soon as possible.

Sorry for the inconvenience caused in this matter!
QuantumCache 20,356 Reputation points Moderator

2021-02-19T03:16:49.47+00:00

Hello @Matthijs van der Veer @Roopak Ingole

Check-point: We are working with the product team to get an update on the fix. Will be providing the ETA soon.
QuantumCache 20,356 Reputation points Moderator

2021-02-19T03:17:08.697+00:00

Hello @Matthijs van der Veer @Roopak Ingole

Check-point: We are working with the product team to get an update on the fix. As of now, there is no ETA, but we will update you soon.

Accepted answer

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Matthijs van der Veer 4,376 Reputation points MVP Moderator

2021-01-15T14:43:43.53+00:00

Hey @Roopak Ingole , when you're viewing the device in IoT Central, could you go to the Raw Data tab and include a screenshot of it in your question? It will add some context that we can work with. Thanks in advance.
Roopak Ingole 56 Reputation points

2021-01-15T14:59:08.343+00:00

@Matthijs van der Veer please see the screenshot as attached. Note that "Uptime" is the data that I am interested in and not able to get processed. In the attached screenshot "Uptime" did not include the microsecond portion. After I add the Microsecond portion, the whole message gets processed but not able to visualize "Uptime" either in Text form or Line Graph form.

57139-image.png
Roopak Ingole 56 Reputation points

2021-01-15T15:07:14.39+00:00

@Matthijs van der Veer Please find the screenshot of rawdata here as well as Screens. The rawdata shows "Uptime" specified in ISO 8601 format. But not able to process it, as shown in Screens.
Roopak Ingole 56 Reputation points

2021-01-15T15:08:07.8+00:00
Roopak Ingole 56 Reputation points

2021-01-15T15:18:23.79+00:00
Matthijs van der Veer 4,376 Reputation points MVP Moderator

2021-01-15T15:38:43.303+00:00

Thanks for being so thorough, I created a new application and tried to visualise the Duration Schema using every type of tile. It seems I can only get the count to visualise. This might be a bug or missing feature in Central. @QuantumCache , do you think you could share this with the IoT Central team?
Roopak Ingole 56 Reputation points

2021-01-15T15:44:02.257+00:00

@Matthijs van der Veer , Thanks for your feedback. And yes it is correct, even I am can only visualize counts for this datatype. I need to see real duration value.
QuantumCache 20,356 Reputation points Moderator

2021-01-15T18:12:51.16+00:00

Hello @Matthijs van der Veer Thanks for bringing this to our notice, let me check on this. Will keep you posted on this. Tag me if you dint hear anything from my side by Jan 20th 2021.
QuantumCache 20,356 Reputation points Moderator

2021-01-15T18:16:44.617+00:00

Hello @Sri Harsha Kalavala , Could you please look into this issue to help us get unblocked?
QuantumCache 20,356 Reputation points Moderator

2021-01-26T06:59:03.45+00:00

Hello @Matthijs van der Veer @Roopak Ingole
, We have escalated this issue to the product team for further investigation and resolution If needed. We will keep you posted!
QuantumCache 20,356 Reputation points Moderator

2021-01-28T06:37:46.507+00:00

Hello @Matthijs van der Veer @Roopak Ingole

Thanks for reporting this issue!

We confirm this is an active bug that is being worked upon by our team. We don't have any ETA for the fix release as of now. But we will keep you posted on this thread as soon as possible.

Sorry for the inconvenience caused in this matter!
QuantumCache 20,356 Reputation points Moderator

2021-02-19T03:16:49.47+00:00

Hello @Matthijs van der Veer @Roopak Ingole

Check-point: We are working with the product team to get an update on the fix. Will be providing the ETA soon.
QuantumCache 20,356 Reputation points Moderator

2021-02-19T03:17:08.697+00:00

Hello @Matthijs van der Veer @Roopak Ingole

Check-point: We are working with the product team to get an update on the fix. As of now, there is no ETA, but we will update you soon.

Answer 1

QuantumCache 20,356 Moderator

Hello @Matthijs van der Veer @Roopak Ingole

Microsoft Product team has identified this as a bug and is actively working on fixing this. There is no ETA of now to release the fix. but we will keep you posted on this thread.

Please comment in the below section if you have further questions in this matter.

Joseph Roddis 1 Reputation point

2021-05-06T15:25:38.897+00:00

Hi @QuantumCache

Any news on this?
QuantumCache 20,356 Reputation points Moderator

2021-06-30T01:40:32.637+00:00

Hello @Joseph Roddis My apologies, I missed your message. Sorry for the delayed response.

Could you please confirm if you are still facing this issue on your side?

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IoT Central does not recognise telemetry data of type "Duration"

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