The video off, Mute button and raising hand is not working while I am on a call in Teams

Question

Kindly help as when I am on a video call in Microsoft teams, my video on/off button, raising hand and mute on/off button is not working when the window is not minimised. When I am minimising the window I can access the video button and my mute on/off button but when maximising it, automatically losing access on these.

Answer 1

Hi @Swagata Mazumdar

Does this issue persist all the time?

Does anyone else have the same issue in your organization?

Have you tried to use Teams web client?

To exclude the client issue, we recommend you try to paste the following location into File Explorer: %appdata%\Microsoft\Teams and delete all files and folders in that directory. Then restart the client to see if this issue can be fixed.

In addition, please make sure you have the newest version of Teams client.

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