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Cracking keys on press

Anonymous
2018-11-28T18:28:28+00:00

Hi everyone,

I bought my Surface Book 2 about 2 Weeks ago. I've already gotten a replacement device, because the A key on my first Surface produced a cracking noise when pressing it at an angle from above. The replacement device had the same Problem with the keys L, Ä, ;, and Ü. I sent that device to repair on Friday and today I got the new device but this one has the same Problem again with the A key. I slowly start to think that many have to have that problem or I'm just extremely unlucky...

Can you tell me if that is the case on your devices too? If I press on the very top of the key I get a cracking noise when pressing all the way down...

Have a good evening

Theo

Surface | Surface Book | Install and update

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  1. Anonymous
    2018-11-30T04:26:13+00:00

    Hi Theo Larsen,

    Thank you for raising this concern to us and we apologize for the inconvenience.

    We understand that you already went through multiple replacements and kept getting a device with the same issue as the previous one. We’d like to know more about your issue.

    1.      We would like to know if there is any physical damage or any oddity that you can see on the keyboard?

    2.      Aside from the key “A”, is there any other key having the same issue on your keyboard?

    3.      Where did you get your device replaced or repaired?

    Looking forward to your response.

    Thank you,

    Cleofe_P

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