I'm getting an unexpected error trying to install MARS on a VM

PF Dental 21 Reputation points
2021-01-15T16:02:36.677+00:00

I've downloaded MARS to a VM and try to install it using Run as Administrator but it fails with message "Unexpected error" what can I do?

Azure Backup
Azure Backup
An Azure backup service that provides built-in management at scale.
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  1. SadiqhAhmed-MSFT 39,136 Reputation points Microsoft Employee
    2021-01-15T18:59:55.543+00:00

    @PF Dental Welcome to Microsoft Q&A community forum.
    Sorry for the painful experience. Please check the basic requirements as show in the snippet below

    57169-image.png

    Reference guide - https://learn.microsoft.com/en-us/azure/backup/backup-azure-mars-troubleshoot

    If requisites are met and still issue persist, suggest you to try the following:

    1. Copy "MARSAgentInstaller.exe" to a folder
      57262-image.png
    2. Opened CMD (As Admin) and navigate to that path
    3. Run the command - MARSAgentInstaller.exe /s /x /b
      57282-image.png
    4. A popup message will ask you for the path to extract the file
      57254-image.png
    5. Files will be extracted
    6. Install the packages by order (starting from down to up)

    57301-image.png

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    If the response helped, do "Accept Answer" and up-vote it

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