Error code: CAAC000E

Question

Hi,

One of the following members in the organisation is getting the following error when signing into a Surfacehub but other colleagues can sign in fine including myself

Answer 1

Hi Omar McQueen,

Thanks for your confirmation. Since you are encountering this problem when logging into Surface, we will help to move your thread to the Surface category, you can continue to monitor this thread for further suggestions. Thanks for your time and understanding.

Best regards,

Jennifer

Answer 2

Hi Jennifer,

this issue occurs when trying to sign into work account on the SurfaceHubs 2s

Answer 3

Hi Omar McQueen,

Thanks for your updates. From the picture you shared, may I confirm whether the user is having problem to sign into his Surface computer with his business account?

If so, since we have a dedicate channel that focus on handling Surface related issues, to help you better further, we will help to move your thread to the target category.

However, if the user is encountering this problem when signing into Office desktop application, may I confirm which application the user is trying to sign into?

Thanks for your understanding and cooperation.

Best regards,

Jennifer

Answer 4

Problem occurred yesterday morning 9:30 am uk time

Yes office business account

hes the only user that gets this message other users and myself sign in with no issues

Answer 5

Hi Omar McQueen,

Thanks for your post in our forum, it's my pleasure to assist you.

To understand your problem more clearly and provide further target suggestions, we need to collect the following specific information about your problem:

1. When and where the user encounter this problem.
2. Please send us a screenshoot of the complete error message.
3. Does the problematic user use a Microsoft 365 Business account?

Looking forward to hear from you soon.

Best regards,

Jennifer