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Surface Pro 4 Keyboard not recognised

Anonymous
2021-07-12T04:10:50+00:00

My Surface Pro 4 randomly stopped recognising the Type Cover keyboard.

Any suggestions?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2021-08-11T06:34:24+00:00

    no drivers appear for build 19043.1165 ????

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  2. Anonymous
    2021-07-12T16:29:35+00:00

    Hi JohnSandercock,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    We suggest the methods below:

    • Run Surface Diagnostic Toolkit and check Windows Update.
    • Run the System File Checker.
    • Install drivers package. Check the specific OS build of your Windows Settings> System> About. Download the driver and firmware for Surface, choose Surface Pro 4 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.
    • Boot to the UEFI settings. UEFI environment is outside the Windows system so any issues that persists on the UEFI could be potential hardware issues. Go to settings > Update & Security > Under Advanced Start up , click on Restart Now, once you're on the UEFI settings, Go to Troubleshoot > Advanced options > Choose the Command Prompt > Type "notepad" > on the notepad, test the keys that are not working and see if it works or not while on the UEFI.

    Keep us updated by replying on this thread.

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