I upgraded a windows 7 domain computer to Windows 10 and all desktop and document files were deleted

Patrick Kinney 1 Reputation point
2021-01-17T01:36:03.493+00:00

Hi All,
I upgraded a Windows 7 domain computer to Windows 10 and on the domain and all desktop and document files were deleted :(
If I save a file to the desktop, upon rebooting the PC it is removed.
Any help would be great.

Thanks

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Joy Qiao 4,891 Reputation points Microsoft Employee
    2021-01-18T07:27:37.763+00:00

    Hi Patrick,

    Normally, upgrade will not delete your desktop data, and also reboot computer will not remove them.
    To make sure if your existing user profile is corrupted or using temporary profile, we could go to C:\users to check if temp folder exists. Or we could go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList in resgitry to check if any key with .bak.
    For details about repair user profile, we could refer to Windows 10 – You’ve been signed in with a temporary profile

    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

    Bests,

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  2. Dave Patrick 426.2K Reputation points MVP
    2021-01-17T02:15:22.827+00:00

    In-place upgrades can be problematic for any number of reason. Sounds like a clean installation would be recommended.

    --please don't forget to Accept as answer if the reply is helpful--

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  3. Kapil Arya 7,766 Reputation points MVP
    2021-01-17T08:07:33.653+00:00

    If I save a file to the desktop, upon rebooting the PC it is removed.

    Hello,

    Did you received You’ve been signed in with a temporary profile notification?