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Battery completely dead

Anonymous
2025-04-28T00:53:16+00:00

Low battery warning came on even though plugged in, charger light is on, tried different outlets, cleaned out port and did hard reset right before it died. Won't charge at all.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2025-06-20T05:57:02+00:00

    Dear ClaireJD

    Thanks for using Microsoft products and posting in the community.

    If your Surface Book 3 is not charging properly even after trying a hard reset and using different chargers, here are some potential troubleshooting steps you can take to identify and possibly resolve the issue:

    There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you. To learn more, go to How to get service or repair for Surface.

    Best Regards,

    Lizzie-Z | Microsoft Community Support Specialist

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