Kickstand hinge issue

Question

Recently the kickstand on my Surface Go broke off. Does anyone have a good idea of how to fix this without needing to purchase a completely new computer?

Answer 1

Hi DanielWalker_364,

Thank you for reaching Microsoft Community. I'm sorry to hear about what happened to the hinge of your Surface Go. I understand the need to have this fixed instead of getting a new device since the device still works other than the kickstand hinge.

As much as we would love to help on this but we do not have individual parts of the Surface available like just getting the hinge to replace the broken one. For this case, I recommend that you contact our live support for options available and for further assistance. You may contact them through the numbers listed in Global Customer Service phone numbers (microsoft.com) under For Business users. This works with Home users also, just select Surface then Home as a type of user in the IVR prompt. You may also reach them through this page: Contact Us - Microsoft Support following the steps below:

1: Go to Contact Us - Microsoft Support and sign-in your personal Microsoft Account

2: To make sure you are using the correct locale of the page, click the Globe icon on the lower-left corner of the page then select the country you are in.

3: Click Get support

4: On the Describe your issue box, type in Contact support then click on Get Help

5: Click on Contact Support at the bottom

4: On the next page, select Surface then Technical support then choose your Surface model and click on Confirm

5: These options should appear depending on which is available on you country. It would also show the available time of support if in case you accessed the page out of the time of operations.

       You may select **Provide your phone number and a support agent will call you** option and you will be ask to select and confirm your phone number then click **Confirm**. You will then receive a phone call from support in a while. 

      Selecting **Chat with support agent in your web browser** will ask you to confirm the email address associated with your Microsoft Account then click **Confirm**. 

Kind regards,

Marrion