We are not able to login to our application(https://www.xoserveservices.com/) hosted on Azure form last 30 mins. We not getting the login page. Is there any issue currently going on with AD B2C?

Question

We are not able to login to our application(https://www.xoserveservices.com/) hosted on Azure form last 30 mins. We not getting the login page. Is there any issue currently going on with AD B2C?

Answer 1

Hi Vinod Vedulla

There is currently no known issue with Azure AD B2C.

I tried accessing your application at https://www.xoserveservices.com/ and was able to reach the sign-in page successfully.

Could you please try accessing your application again? If you are still encountering the issue, kindly clear your browser cache and try once more.

If the issue persists, please share a screenshot of the page so we can investigate further.

Hope this helps. Do let us know if you any further queries.

Answer 2

hi Vinod,

sorry to hear u're stuck with the login page issue...

check if azure ad b2c itself is having a hiccup. microsoft's service health dashboard is the go to place for that. just peek at https://status.azure.com/en-us/status and look for any active incidents under azure active directory or azure ad b2c. sometimes it's just a cloud thing and they're already on it ))

if the dashboard shows all green, then its time to look at your app service. open the azure portal, head to your app service, and check the 'diagnose and solve problems' blade. run the availability test there. it's like giving your app a quick health checkup ) https://docs.microsoft.com/en-us/azure/app-service/overview-diagnostics

also, while u're there, glance at the app service logs. sometimes the answer is hiding in plain sight. u can enable application logging if its not on already https://docs.microsoft.com/en-us/azure/app-service/troubleshoot-diagnostic-logs

try accessing your app from a different network or device. sometimes its just a local network gremlin causing trouble. worth looking into ))

clear browser cache or try incognito mode. sounds simple but u'd be surprised how often it works ))

if u're still hitting a wall, check your ad b2c configuration. maybe the custom policies took a coffee break https://docs.microsoft.com/en-us/azure/active-directory-b2c/troubleshoot and don't forget to verify your app service authentication settings. if azure ad b2c integration got misconfigured, that could block the login page https://docs.microsoft.com/en-us/azure/app-service/configure-authentication-provider-aad

for anything deeper, u might need to check application insights if u have it set up. the traces there can be super helpful. microsoft made it pretty straightforward https://docs.microsoft.com/en-us/azure/azure-monitor/app/asp-net-troubleshoot-no-data

as well check this sometimes scaling up your app service plan for a minute can shake loose whatever's stuck. azure's autoscaling is cool but occasionally needs a nudge )

last thing if u recently made changes to your ad b2c tenant or app registrations, double check those settings. one wrong redirect uri can ruin the party https://docs.microsoft.com/en-us/azure/active-directory-b2c/application-types

hope this helps vinod )) let us know how it goes

rgds,

Alex