How to fix microsoft account privacy and safety settings.

Question

Hello, I had created my Microsoft account incorrectly as a child account. I then updated my information to be an adult account. However, my Xbox profile still registers as a child account, and I cannot change my online privacy and safety settings. I am not part of any Microsoft families and I am wondering how to resolve this issue. The Xbox AI chat bot could not provide adequate solutions. I am currently on PC, and I have no Xbox.

Answer 1

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor.

Unfortunately, even if you have updated your information to be an adult account, the system still detects that your account is a child account due to its original birth date upon its creation.

The only way to fix this is to create a new Microsoft adult account with a new email address on account.microsoft.com

Note: Ensure that the adult account's birthdate is registered as 22 years old or older.

Once you're done using your newly created adult account, add the child account (your main account) to your Microsoft family as a "family member" by signing your adult account on account.microsoft.com > Family tab.

Note: It is important that the adult account is the "Organizer" and the child account is the "Family member" to make this work.

Once the child/main account is added to your Microsoft family, you can proceed to use the adult account to manage your child account's privacy settings according to the official Xbox website: https://support.xbox.com/help/family-online-safety/online-safety/manage-online-safety-and-privacy-settings-xbox-one#:~:text=Manage%20your%20online%20safety%20and%20privacy%20settings%201,your%20settings%20by%20selecting%20View%20details%20%26%20customize.

"Sign in to your adult Microsoft account at Xbox.com.

Select your adult account's gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & online safety. Because you’re accessing sensitive info, you might have to enter your password or PIN.

Select the gamertag for your child/main account that you want to manage.

Select the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

Review your current settings and update these options as "ALLOW":

You can play with people outside of Xbox Live.

You can create and join clubs

You can join Multiplayer matches

You can add friends.

Submit to save your changes.

Then select Submit to save your changes.

Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved."

Wait up to 24 hours to make sure the changes will be applied.

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

I appreciate the response.

Please take your time, and let's hope for the best!

Best regards,

Darhyl

Answer 3

I can't change my xbox privacy settings whenever I try to it shows up as an error that says 'try again there is a temporary problem' is their any fix because I can't play any games (even though im age verified).

Answer 4

You can check your account status and make necessary updates by doing the following: Sign in to your Microsoft account, go to the account settings, and attempt to update your profile information if needed. If the issue persists, you may want to review any subscriptions linked to your account, as they may need to be resolved to complete the transition.

Visit https://account.microsoft.com/profile/

Edit Profile information.