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Hello all,
I have 3 problem hope support me to resolve it.
1- Can't add new email on some mobile devices "iPhone and Android" after add email, password, server and domain showing error "unable to support"
NB.: Not for all users also not for new email, sometime old email log out and can't login again
App used on mobile: Outlook
Connection: ActiveSync
Exchange 2016 CU 18
2- I set the users limit for "Maximum recipients" 15 person from PS, to all users but if I need set Maximum 15 person for each new user by default, I can't found how make it.
3- Have shared mailbox the user in shared mailbox have (Full Access and Send As) but can't send to more than 15 recipients, knowing I check (mailbox features ---> Mail Flow ---> Recipient limit) is unlimited.
Thanks for your support
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Hi,@AhmadHassan-1209
Please note: Generally, we suggest asking only one question in one thread unless the questions are related.
It is suggested to create multiple threads for each of your questions to get better answers.It would also be beneficial to other community members.
Thanks for your understanding.
To Question 1:
Do the affected users have multiple devices syncing with the Exchange server?
Please locate EAC>Recipients > Mailboxes>Phone and Voice Features>View details and have a check.
And can you find some activesync related events generated in the event viewer>application log?
Here is also a microsoft KB on this topic for your reference: Unable to connect using Exchange ActiveSync due to Exchange resource consumption
To Question 2:
To my knowledge, you can't configure the default settings for newly created mailbox and may need to run the command "set-mailbox -recipientlimits" each time a new mailbox is created on Exchange on-premises.
While if you are using Exchange online, you may use the command "Get-MailboxPlan | Set-MailboxPlan -RecipientLimits 50" to configure the default settings for new mailboxes.
To Question 3:
I suppose that you mean the shared mailbox doesn't have a recipient limit configured (default:unlimited).
I tested in my lab (Exchange 2016 CU15 & Outlook 2016) but wasn't able to reproduce the problem.
In which mailbox did you receive the NDR message? In the user's mailbox or in the shared mailbox?
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Hello @Kael Yao-MSFT
Thanks for your reply, also I apologize for not asking each question in a separate post.
For Q1: I already logged to locate EAC>Recipients > Mailboxes>Phone and Voice Features>View details and found status Access Granted, also last active sync yesterday when try but also showing unable to support and this cases on some Andriod and IOS not for all users.
Q2: As I explained previously, and you also clarified and confirmed that it is required in every new user.
Q3: I receive the NDR message in shared mailbox.
Hi,
To Q1:
I suppose that the problem may have something to do with server performance.
As mentioned in the former reply, please check if you can find some activesync related events in the application log.
You can refer to this document: Unable to connect using Exchange ActiveSync due to Exchange resource consumption
And see if the Symptoms match your situation.
To Q3:
Did the NDR message show a limit? In your case, was it 15?
If so, I suppose that there may actually be a limit on the shared mailbox.
Was the user using Outlook to send the message? If using OWA instead for test, will the problem persist?
And please also check it via running the command Get-mailbox -identity <shared mailbox> | fl recipientlimits in EMS.
Hello,
Q1: I found in event this error constantly
Q3: I showing before recipientlimits from EMS and result it
RecipientLimits : Unlimited
and use Outlook 2016
Also try login to:
mail.domain.com/autodiscover/autodiscover.xml
required user and pass and this ok
But when try to Autodiscover V2
mail.domain.com/autodiscover/autodiscover.json
showing error
{"ErrorCode":"MandatoryParameterMissing","ErrorMessage":"A valid value must be provided for the query parameter \u0027Protocol\u0027"}
And I check the dll "Microsoft.Exchange.AutodiscoverV2.dll" file is correct path
C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\Autodiscover\bin
I will try tomorrow update CU from 18 to 19 my resolve this error
Hi,
To Q1:
The multiple event ID 1 in the event viewer should be the known issue in this article:
Autodiscover Event ID 1 after installing Exchange Server 2019 CU3 or Exchange Server 2016 CU14
I don't think it may be the cause of your activesync problem.
Can you find other error events of which the event source is MSExchange ActiveSync or Server ActiveSync?
I will try tomorrow update CU from 18 to 19 my resolve this error
Looking forward to your updates on this problem.
Hi,@AhmadHassan-1209
I am writing here to confirm with you how thing going now?
Did your problem get resolved?
If the response is helpful, please click "Accept Answer" and upvote it.
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