Display cut off

Question

Hello,

I recently downloaded the sims and I changed my resolution in game. When I left the game, the sides of my screen are now black bars. How do I reset/fix this? I tried going back into the game and going onto the default res but it didn't change anything.

Thanks!

Answer 1

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Answer 2

Hello,

I recently downloaded the sims and I changed my resolution in game. When I left the game, the sides of my screen are now black bars. How do I reset/fix this? I tried going back into the game and going onto the default res but it didn't change anything.

Thanks!

Hi chloe.t.1,

Thank you for reaching out Microsoft Community. We will be more than glad to assist you.

To try and fix the issue, you may try uninstalling and reinstalling the display driver.

Open device manager

Expand display adapters

Double tap on the current driver installed

Select driver and click uninstall

Click Ok and restart the device to reinstall the driver

If the issue persists after trying the above steps, Try uninstalling "the sims"

Open Apps & Features

On the right pane scroll down

Select the app / game and click "Uninstall"

To redownload the app /game

Open Microsoft store app and search for the app / game

Click install to own the game

Launch the app / game

Kindly check if that will work.

Please let me know how the issue progresses by replying to this thread.

Best regards,

GeraldAldrin_T