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My account cannot use copilot

Anonymous
2024-02-04T01:51:40+00:00

As shown in the picture, my account is clearly logged in, but I am always prompted to log in, and the link cannot be clicked, which prevents me from using the AI service. This problem has been going on for a long time. I can solve it by just changing another account, but this account just doesn't work, so I'm pretty sure it's an account issue. Please help me solve it.

Bing | Other
Bing | Other
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  1. Anonymous
    2024-02-04T02:47:47+00:00

    Hi, 杰.

    I'm Jen. I'm an independent advisor and would happily help you figure this out.

    I also encountered this error when I signed in to a child account in Copilot. Unfortunately, this is a user-to-user forum and we have no access to accounts to confirm if it's an account issue. Have you tried checking if your date of birth is correct in your account? If it is and you are not using a child account, I suggest clearing your browser's cache, cookies, and site data.

    If the issue persists even while using other browsers, I suggest reaching out to support for assistance regarding your account.

    https://support.microsoft.com/en-us/home/contac...

    Feel free to share how it went.

    Kind regards.

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  2. Anonymous
    2024-06-30T10:48:33+00:00

    When ever I send a prompt it says Copilot is not available for this account. Explore the web on bing.com. when i clock on Bing.com it says the content is blocked

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  3. Anonymous
    2024-09-27T18:46:07+00:00

    hi my copilot account was working then today it says not available for this account im not a minor i reset and cleared everthing and it still will not give me access

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