chat scripts

Question

F: yes/ auto

A:

B:

S:

How are you doing today? May I know who am I chatting with?:)

Feeling great! Thank you for asking, really appreciate that:)

How can I be of any help for you today? I'd be more than willing to assist you with your concern:)

I see. In behalf of Microsoft, I whole- heartedly apologize for the inconvenience it has caused you. Let me make it up to you by giving you the best resolution for your concern:)

Oh I see, don’t worry I’m more than willing to assist you with that. I promise that I’ll make this quick and easy for you. You just have to sit back and relax:)

Just give me a moment to further check my resources because I want to provide you the best resolution to this concern. Please bear with me, okay?

Thank you for patiently waiting. Upon checking my resources, I've identified that our Technical Support best handle this kind of concern. So what I'm going to do is to provide you a link on how you can reach them. Would that be okay?

But before I do that, is there anything else I can possibly help you with?

I hope somehow I was able to shed some light to your concern:)

Once again, thank you for choosing Microsoft Accounts and Billing Support and giving us the opportunity to assist you. My name again is Julius. It has been a pleasure working with you today. Have a great day and take care! Thank you for being the best part of Microsoft!

Expect the refund to reflect in your card in 3-5 business days and also depending on your financial institution:)

Just wait for the next open representatives picture then click "chat now" just below:)

Let me process that for you, just a moment:)

You're very welcome:)

Please take note of this service request number as proof that we successfully resolved your concern. The number is

Microsoft Account Specialist - Click Here

Technical Support - Click Here

Commercial Support - Click Here

Xbox Department - Click Here

Office Technical Support - Click Here

We’ll be sending you an email in regards with how I assisted you today and hopefully, it was a great support experience for you as it was a pleasure of mine to help. We appreciate you taking the time to share your thoughts. We’ll use your feedback to help improve our service.

Answer 1

I will assist you today, how can I help you?

Thank you for sharing that information and in behalf of Microsoft please accept my sincere apology for all the inconvenience.

I’m very sorry to hear that. Don’t worry I’m going to make sure that every concern will be properly taken care of.

Thank you for letting me know that concern. Don't worry this is not a problem, since you have me here we'll try everything to solve this concern.

Before we continue, may I know the name of the person I have the pleasure to speak with?

While we are waiting, can I ask how's the experience with Microsoft so far? 

Here's the thing, you have contacted Microsoft Accounts and Billing. This concern is above our knowledge. But since we value you, I will provide you the link to the experts for this concern. Better for you?

please click the link. I assure you they will take good care of this concern.

Here is your reference number for this transaction

Aside with this concern, will there anything else you want me to assist you?

Just a quick question, are you over-all satisfied with the service I have provided today?

Once again, thank you for choosing Microsoft Accounts and Billing Support and giving us the opportunity to assist you. My name again is Seth. It has been a pleasure working with you today. Have a great day and take care! Thank you for being the best part of Microsoft!

Answer 2

I will assist you today, how can I help you?

Thank you for sharing that information and in behalf of Microsoft please accept my sincere apology for all the inconvenience.

I’m very sorry to hear that. Don’t worry I’m going to make sure that every concern will be properly taken care of.

Thank you for letting me know that concern. Don't worry this is not a problem, since you have me here we'll try everything to solve this concern. Sounds a plan?

Before we continue, may I know the name of the person I have the pleasure to speak with?

While we are waiting, can I ask how's the experience with Microsoft so far? 

Here's the thing, you have contacted Microsoft Accounts and Billing. This concern is above our knowledge. But since we value you, I will provide you the link to the experts for this concern. Better for you?

please click the link. I assure you they will take good care of this concern.

Aside with this concern, will there anything else you want me to assist you?

Once again, thank you for choosing Microsoft Accounts and Billing Support and giving us the opportunity to assist you. My name again is Seth. It has been a pleasure working with you today. Have a great day and take care! Please feel free to close the chat session. Thank you for being the best part of Microsoft!