Hey there!
Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this with your Microsoft Rewards.
Just a gentle reminder that we are only Microsoft users like you here in the community. We are not Microsoft employees and we do not have the tools to access your Rewards account or any Microsoft System.
Based on your description, it would be best to submit a ticket to Microsoft Rewards Support for further clarification as they have the tools and resources to properly investigate this case. You may contact them using the link below:
https://rewards.bing.com/support
Thank you for your kindness and understanding! Please let me know if you require further assistance.
Best regards,
Darhyl