I am not getting any code to redeem for Amazon Gift card with order no. 685c8378-c1aa-4a3d-9986-84a9db69b581

Question

Hi

I am unable to redeem my Amazon Gift Card because I am not able to see code in the mail sent to me by Microsoft Rewards. My order no. is 685c8378-c1aa-4a3d-9986-84a9db69b581. Please help. I have even contacted support several times but to no avail. Please send me the same Amazon Gift Card in a way that I can view the code

Answer 1

Thank you for the update.

Please try to click on the button in the Microsoft Rewards email was sent to you, log into your Amazon.com account, and you should be able to see your code there. Click "Apply to Your Account".

Regards,

Alvaro

Answer 2

I have already described my problem here and already have several pending support request numbers with two already provided also in the replies. I have gotten no email reply from Microsoft Rewards team yet for the same. Now I am providing you the Amazon Gift card screenshot, (with some details made hidden by me). Simple thing is that I can't see Gift Card Code details written in the Amazon Gift Card sent to my email.

Answer 3

Thank you for the update and I'm sorry about your situation, kamalTZ.

Since you also shared that you're experiencing issues receiving codes from Microsoft, please check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address.

Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

Does your alternate email address end in @outlook.com, @hotmail.com, @live.com, or @msn.com?

If so, you're using one Microsoft account to verify another Microsoft account. This can make it tricky to keep track of which one you're signed in to. When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code).

To get your verification code:

Using a browser in privacy mode, sign in with the first account. This lets you stay signed in to both accounts at the same time.

When you're prompted to enter the verification code that was sent to your alternate email address, don't close the browser window.

Open a new window in privacy mode. Ctrl + Shift + P is the shortcut for InPrivate Browsing in Microsoft Edge and Internet Explorer. If you're using a different browser, check that browser's help for info about privacy mode.

In the new window, sign in to your alternate email account and look for the message from the Microsoft account team. Copy or write down the verification code from the message.

Return to the window that is asking you for the verification code. Enter the code and follow the instructions.

If you've tried all the possible troubleshooting steps and you're still not receiving the code sent by Microsoft, kindly contact Microsoft support for your account to be checked internally. You may use these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

You may also use this link, describe your problem and you'll be provided with self-help or connect you to the most appropriate support, which may include chat or request a call.

https://go.microsoft.com/fwlink/p/?linkid=2138303

Regards,

Alvaro

Answer 4

Sorry, but above method no longer works because I have gotten no replies from Microsoft Rewards probably due to staff layoffs from Microsoft. I have already several service requests pending for days or a week at least, support request numbers 7075579285 and 7075834739 for example.

Answer 5

Hi kamalTZ,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with redeeming your points from Microsoft Rewards.

I want to make sure that your issue will be handled accordingly. Having said this, please submit a support ticket to Microsoft Rewards Support and a member of the support team will contact you within 24 hours.

Kindly use this link:

https://go.microsoft.com/fwlink/?linkid=2238907

To make sure that you can receive a reply from the support group, please add the "microsoft.com" domain to your e-mail "safe list.” If you do not receive a response in your email inbox within 24 hours, please check your "bulk mail" or "junk mail" folders.

Please note that in this public community forum, we are gamers and Microsoft users like you trying to help and guide other people. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro