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Whiteboard in Teans - long time to launch - black screen

DANTO Mathilde 6 Reputation points
2021-01-18T17:26:33.187+00:00

Hello to all ,
Are you having problems with the whiteboard since Friday?
During a TEAMS meeting, the whiteboard takes a very long time to launch, or even doesn't load at all and is stuck on a black screen without error message.

It seems that this is the case for all the members of my company.

Thank you for your feedback

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor
    2021-01-19T07:07:01.413+00:00

    @DANTO Mathilde ,

    Could you open Whiteboard normally on your machine?

    I tested in Microsoft Teams Version 1.3.00.34662(64-bit). It works well with Whiteboard in Teams meeting. Please check if you are all in the latest client version.

    It recommends you contact IT admin to check if there is any related error message in Health status of Microsoft Teams from Microsoft 365 admin center > Health > Service health.

    If the response is helpful, please click "Accept Answer" and upvote it.

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