Temporary Problem

Question

I started using the rewards system and wanted to redeem a reward, while doing os it requests me to add a phone number. For some reason while adding a phone number to the account it doesnt allow me to stating "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later." This has happened for the past week

Answer 1

I appreciate the response.

In this case, kindly reach out to Microsoft Rewards Support for further assistance as they have the tools and resources to properly investigate this case. You may contact them using the link below:

https://rewards.bing.com/support

I hope this information helps!

Best regards,

Darhyl

Answer 2

I've done all of these and its still not worked. Anything else i can do to fix it?

Answer 3

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on Microsoft Rewards. No worries, let me help you sort this out.

For us to isolate the case, kindly try to perform the following workarounds:

1. Try using different browser or device upon redeeming on Rewards Store to see if it works.
2. Clearing the cache and cookies of your browser.

To clear your browser cache and cookies in Microsoft Edge, go to Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del. You can also type "edge://settings/clearbrowserdata" in your address bar to access this function.

3. Disabling extensions / going incognito or in-private browsing.

In Microsoft Edge, select Extensions located to the right of your browser address bar, then select Manage extensions.

Select the toggle next to the extension you want to turn off.

4. Disconnect from VPN or Proxy server.

Open Settings and click/tap on the Network & Internet icon.

Click/tap on VPN on the left side, click/tap on the connected VPN (ex: "MPN") on the right side you want to disconnect, and click/tap on the Disconnect button. (see screenshot below)

When finished, you can close the settings.

Then try adding the same phone number on your account. Here's how:

1. Sign into your Microsoft account at account.microsoft.com
2. Click on "Your info" at the top of the page, then select "Manage how you sign into Microsoft" from the left-hand menu.
3. Click on "Add email or phone number" and select "Add a phone number".
4. Enter your phone number and follow the prompts to verify it.

If you're still having trouble adding the phone number as an alias, it could be due to the phone number you're trying to add is already associated with another Microsoft account.

In this case, you'll need to use a different phone number to add it as an alias to your Microsoft account.

Note: Make sure that this phone number has not been added to any Microsoft account yet.

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl