25,081 questions
Has Microsoft Authenticator Changed?
WmSc0tt C
1
Reputation point
In the last 4-days, suddenly none of my codes work. Has anything changed in the underlying Microsoft Authenticator service i.e. code generation algorithm, or timing? Users need to know if something significant has changed on your end....it's nothing on my end.
Microsoft Security Microsoft Entra Microsoft Entra ID
Microsoft Security Microsoft Authenticator
9,254 questions
{count} votes
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JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator2021-01-20T21:43:57.77+00:00 @WmSc0tt C
Thank you for your post!I use the MS Authenticator app everyday and haven't experienced anything wrong when authenticating with my app codes. However, when you say none of your codes are working are you not able to log-in at all? Or do you have to wait for the codes to refresh? What troubleshooting have you done to resolve the problem?
Based off your issue, did you get a chance to review our Common problems with two-factor verification documentation? I'd also recommend seeing if your issue falls under the FAQs.
I hope this helps!
If you're still experiencing issues with the Authenticator app, please let me know. -
JamesTran-MSFT 36,906 Reputation points Microsoft Employee Moderator
2021-01-22T00:41:18.827+00:00 @WmSc0tt C
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue? -
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Josephine Opondo 1 Reputation point2021-04-16T15:35:17.13+00:00 Hi @JamesTran-MSFT ...sorry to ask this question on this post. I was using Microsoft authenticator to sign in to my apple connect account. I scanned a QR code (i did not sign in to the app using Microsoft account) to be able to get the code. I recently changed devices and i was able to install the app on my new android device but the code doesn't work when i try to sign in on my apple connect account. Is there a way to unregister the old device so i can use the new one? Can you access this kind of information from the app?
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