Why won't my files save to OneDrive?

Delaney Bodziony 1 Reputation point

I am having troubles saving any of my documents to save to OneDrive. I have a school account, and I have redownloaded the office subscription through my school more than once. It says that I am signed it when I go to my account through Microsoft word, but whenever I try to save my information into OneDrive after creating a document, it prompts me to sign in. When I then try to sign in with my school account, it says my email is not able to be used and then blocks the upload to OneDrive. I am worried about my files not saving if I can't upload them.

This is a problem that just occurred recently; I was able to save my files to OneDrive up until a couple of weeks ago.

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Erin Ding-MSFT 4,456 Reputation points

    @Delaney Bodziony

    Based on your description, I have some questions as below.

    -What’s the version of your Office?
    You could check it in File>Account>Product Information.

    -Can you sign in OneDrive online successfully?

    -How did you save files to OneDrive?
    Did you save through File>Save As?

    > It says that I am signed it when I go to my account through Microsoft word

    << Where are you signed in? User Information or Connected Services?

    -Can you save files to other locations successfully?

    Please give a screenshot of the message which says your email is not able to be used.

    Any updates, please let me know.

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  2. Doug Burrows 0 Reputation points

    Why is it suddenly I am unable to save new documents to OneDrive?

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