Why won't my files save to OneDrive?

Question

I am having troubles saving any of my documents to save to OneDrive. I have a school account, and I have redownloaded the office subscription through my school more than once. It says that I am signed it when I go to my account through Microsoft word, but whenever I try to save my information into OneDrive after creating a document, it prompts me to sign in. When I then try to sign in with my school account, it says my email is not able to be used and then blocks the upload to OneDrive. I am worried about my files not saving if I can't upload them.

This is a problem that just occurred recently; I was able to save my files to OneDrive up until a couple of weeks ago.

Answer 1

@Delaney Bodziony

Based on your description, I have some questions as below.

-What’s the version of your Office?
You could check it in File>Account>Product Information.

-Can you sign in OneDrive online successfully?

-How did you save files to OneDrive?
Did you save through File>Save As?

> It says that I am signed it when I go to my account through Microsoft word

<< Where are you signed in? User Information or Connected Services?

-Can you save files to other locations successfully?

Please give a screenshot of the message which says your email is not able to be used.

Any updates, please let me know.

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Answer 2

Why is it suddenly I am unable to save new documents to OneDrive?