Why won't my files save to OneDrive?

Delaney Bodziony 1 Reputation point
2021-01-19T03:27:02.137+00:00

I am having troubles saving any of my documents to save to OneDrive. I have a school account, and I have redownloaded the office subscription through my school more than once. It says that I am signed it when I go to my account through Microsoft word, but whenever I try to save my information into OneDrive after creating a document, it prompts me to sign in. When I then try to sign in with my school account, it says my email is not able to be used and then blocks the upload to OneDrive. I am worried about my files not saving if I can't upload them.

This is a problem that just occurred recently; I was able to save my files to OneDrive up until a couple of weeks ago.

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,142 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Erin Ding-MSFT 4,456 Reputation points
    2021-01-19T10:10:55.537+00:00

    @Delaney Bodziony

    Based on your description, I have some questions as below.

    -What’s the version of your Office?
    You could check it in File>Account>Product Information.
    58015-image.png

    -Can you sign in OneDrive online successfully?

    -How did you save files to OneDrive?
    Did you save through File>Save As?
    58064-2.png

    > It says that I am signed it when I go to my account through Microsoft word

    << Where are you signed in? User Information or Connected Services?
    58112-1.png

    -Can you save files to other locations successfully?

    Please give a screenshot of the message which says your email is not able to be used.

    Any updates, please let me know.


    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


  2. Doug Burrows 0 Reputation points
    2023-02-15T11:24:57.5033333+00:00

    Why is it suddenly I am unable to save new documents to OneDrive?

    0 comments No comments