How to fix error code: 0xc0000006

Question

Hi,

Every time I try to open my Edge Browser I get a pop up blocking it. The pop up is msedge.exe - Bad Image. Error code: 0xc0000006. How do I go about fixing this please? Thanks.

Answer 1

Hi Laurence_Gray1111 -

I'm Kevin B. independent advisor and a Windows user like you. I do apologize for the inconvenience that your experiencing right now, let me help you sort things out.

Are there any recent changes made on the computer before the issue started?

Is it only happening on Edge browser or any other application installed on your computer?

Please follow the steps suggested on the link below and check if it helps resolving the issue

What to do if Microsoft Edge isn't working

https://support.microsoft.com/en-us/microsoft-e...

You may also need to reinstall Microsoft Edge if the above method did not resolve the issue

https://www.microsoft.com/en-us/edge

Hope this will help and have a blessed day!

Thanks.

Kevin B.

independent advisor

Answer 2

Hi Kevin, Thank you for your speedy reply, it's appreciated.Nope, no changes were made to my computer before the issue started. Yes, it is only happening on the Edge Browser. Everything else is untouched by the issue thankfully, which means I can still use Firefox and Chrome. And I am also grateful that I can still access all my files on Windows 10.I tried everything on the list you sent me, but all settings on Edge are totally blocked by the pop up which pops up every time I try to access a setting.  I cannot update the browser, repair it, or clear the browsing history, cache or browsing data. I have also restarted my computer several times.I'm beginning to wonder if this might be malware, as I just noticed the pop up also pops up when I bring up the Windows settings on the Start Page. But it does not actually stop me from accessing any other settings on Windows apart from Edge. I can close the pop up to access other required Windows settings, but with Edge it totally blocks the settings coming up.I had already done a full system scan with Norton 360 when this issue first started about 3 days ago, but Norton didn't pick anything up. I have just updated Norton and applied a patch, so am doing another full system scan at this very moment. I will let you know how it goes soon, once completed.Thanks again.Laurence

Answer 3

Update - the scan is now finished and yet again no threats were detected.

Answer 4

Hi Laurence_Gray1111 -

Thanks for the response and I do apologize if the method did not resolve the issue.

I understand that the issue just started without changing anything on your computer. If the Microsoft edge is working before and something might have triggered the issue, you can try to perform a system restore to reverse any changes that was made which started the issue on your computer.

Perform system restore

-This process will take your computer settings back to an earlier point in time where computer is working fine. If there's any changes made on your computer that removes the service, system restore should be able to fix the issue for you. To perform system restore please follow the steps below:

1. Open the run box by pressing the Windows key + R and type rstrui.exe
2. Once system restore windows open, normally it will suggest a restore point (sometimes it doesn't) if it does, select the 2nd option and hit next
3. Select your desired restore point date and time and hit next and finish.

Windows will going to restart your computer to initiate system restore. System restore might take several minutes to complete depending on the current speed of your computer and the changes it will made. Applications and updates that was installed on the computer prior to the date selected will be removed. It is important that when system restore starts, process must not be interrupted.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

If the above method did not work, kindly try to create a new user profile on your computer and check if the same issue appears on the new user. This will also help determine if the issue is profile specific.

To create new user profile, please follow the steps below

1. Open the Settings by pressing the Windows Key + I
2. Click on Accounts
3. In the left pane menu, click on Family & Other Users
4. Under other users, click on add someone else on this PC
5. By default, it will going to ask you to sign in using a Microsoft account, click on the link below which says I don't have this person's sign in information
6. Click on Add a user without Microsoft account
7. Fill out a username and click next until completion.

Sign out to the current user and sign in on the new user profile.

Check if everything works fine on the new user.

Regards,

Kevin B.