Microsoft Edge keeps causing computer shutdown

Question

Ok so I had to perform a reset a few weeks ago, Windows had become unstable after the latest feature update (I assume something was corrupted during either download or install). Ever since then I've been getting an issue with Edge. It will occasionally hang while loading a web page, and rather than closing and reverting to the desktop it causes my PC to hang with a black screen and I have to manually power off/on.

This only happens with Edge. I run reasonably demanding games (for my hardware) such as Modern Warfare, Star Wars Battle Front 2 and similar. Nothing happens with those, I can play for hours without issue, it only happens with Edge. 

Is there anything I can do? Is this a known issue? I know updates for Win 10 have been a bit hit and miss. Is there a way I can re-install Edge?

Thanks for the help.

Answer 1

Hi, my name is Ben.

I have the same problem as edward. It started after edge update on oct 4.

I often use edge with zoom and i like to annotate using a stylus pen.

I tried to downgrade edge to previous version but it automatically update to the newest version after i opened it. Any suggestion?

Thanks

Ben

Answer 2

Hi, my name is Ben.

I have the same problem as edward. It started after edge update on oct 4.

I often use edge with zoom and i like to annotate using a stylus pen.

I tried to downgrade edge to previous version but it automatically update to the newest version after i opened it. Any suggestion?

Thanks

Ben

Answer 3

Hello,

My name is Ben, and I'm a Community Manager for Microsoft Edge. I wanted to follow up on this issue and ask if the repair steps given above helped. Are you still experiencing this issue? If not, please let me know and I'll see if I can help further.

Thank you for your time, and I wish you all the best. Have a great day!

-Ben

Answer 4

Dear Edward Nicholson81

If the options above do not work, check the link below for some recommendations.

https://support.microsoft.com/en-us/microsoft-e...

I hope this helps, If the error still occurs, feel free to post again. We will be ready to help!

Answer 5

Hello Edward Nicholson81, welcome to the Microsoft community, my name is Bruno Leonel, an independent consultant and I would be happy to help you.

Try to repair Microsoft EDGE.

1 ° Click on Windows + R or call the Start menu and search for PowerShell

2 ° Right-click and call PowerShell as an administrator.

3 with the powershell open type the commands below by copying and pasting them in the Powershell Prompt and hit enter:

Get-AppXPackage -AllUsers | Where-Object {$ _. InstallLocation -like "* SystemApps *"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$ ($ _. InstallLocation) \ AppXManifest.xml"}

4 ° now with the powershell still open we will type the second command copied and pasting it to the PowerShell prompt.

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$ ($ _. InstallLocation) \ AppXManifest.xml"}

Wait until the procedure is finished.

Finishing after this procedure, reboot your PC or Notebook and see if the problem has been solved.

NOTE: This procedure will adjust the Edge packages among others installed on your Windows 10.

I hope this helps, If the error still occurs, feel free to post again. We will be ready to help!