windows 10 admin login error

Question

im not sure how this happened but my login password on my laptop has changed so i cant login. and if i want to reset it says error while changing password something went wrong. im on windows 10 its the admin user i have a problem with family user is fine. please help.

Answer 1

Good day! I'm Raniel. I understand your frustration regarding this issue and I'll do my best to help.

Just to clarify, do you also encounter the issue when you access your account via safe mode?. Please see the steps under "From the sign-in screen": https://support.microsoft.com/help/12376/window...

I suggest that you perform the methods on this article to troubleshoot the issue: https://support.microsoft.com/windows/troublesh...

Another option is to enable the "built-in" administrator account, then create a new user account instead:

1. On the Windows sign-in screen, press and hold the Shift key, then select Power > Restart
2. After your machine reboots, click on "Troubleshoot" under Choose an option
3. Click on "Advanced options" > select "command prompt"
4. On the command prompt window, type net user administrator /active:yes and press Enter

If that didn't work, kindly perform the 5th method on this article on how enable the built-in administrator account: https://www.tenforums.com/tutorials/2969-enable...

5. Reboot your machine, see if you'll be able to login to the built-in administrator account
6. Create a new user account and copy your files to the new account(go through the steps under "My computer is in a workgroup") . Please refer to this article as a guide: https://support.microsoft.com/help/14039/window...

I hope this helps. Good luck!

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