Unable to sync Edge data.

Question

Unable to sync Edge data.

Anonymous

Hello.

I can't sync browsing Edge browsing data...

Here's some information:

OS: macOS 11.2 (20D53)

Edge: 89.0.774.0 (Official build) Canary (64-bit)

edge://settings/profiles shows:

We're having trouble syncing browsing data across your signed-in devices. Learn more

Dumped status in edge://sync-internals/:

Mon Jan 25 2021 23:05:19 GMT+0800 (China Standard Time)

======

Status

======

{

"actionable_error": [

{

"stat_name": "Error Type",

"stat_status": "uninitialized",

"stat_value": "Uninitialized"

},

{

"stat_name": "Action",

"stat_status": "uninitialized",

"stat_value": "Uninitialized"

},

{

"stat_name": "Error Description",

"stat_status": "uninitialized",

"stat_value": "Uninitialized"

}

],

"actionable_error_detected": false,

"details": [

{

"data": [

{

"stat_name": "Transport State",

"stat_status": "",

"stat_value": "Active"

},

{

"stat_name": "Disable Reasons",

"stat_status": "",

"stat_value": "None"

},

{

"stat_name": "Sync Feature Enabled",

"stat_status": "",

"stat_value": true

},

{

"stat_name": "Setup In Progress",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Auth Error",

"stat_status": "",

"stat_value": "OK since browser startup"

},

{

"stat_name": "Sync Account Type",

"stat_status": "",

"stat_value": "MSA"

}

],

"is_sensitive": false,

"title": "Summary"

},

{

"data": [

{

"stat_name": "Client Version",

"stat_status": "",

"stat_value": "Microsoft Edge Mac OS X 89.0.774.0 (c563e9b75f1f2c13c7abebb11e09d35df45834f9) canary"

}

],

"is_sensitive": false,

"title": "Version Info"

},

{

"data": [

{

"stat_name": "Server URL",

"stat_status": "",

"stat_value": "https://edge.activity.windows.com/v1/feeds/me/syncEntities/"

},

{

"stat_name": "Server Environment",

"stat_status": "",

"stat_value": "48F630A6-CB1B-4CC7-86AF-0F6627234B58"

},

{

"stat_name": "Fetch Result",

"stat_status": "",

"stat_value": "SUCCESS"

},

{

"stat_name": "Fetch Message",

"stat_status": "",

"stat_value": ""

}

],

"is_sensitive": false,

"title": "Environment Info"

},

{

"data": [

{

"stat_name": "Requested Token",

"stat_status": "",

"stat_value": "2021-01-25 23:04:50 +08"

},

{

"stat_name": "Received Token Response",

"stat_status": "",

"stat_value": "2021-01-25 23:04:51 +08"

},

{

"stat_name": "Last Token Request Result",

"stat_status": "",

"stat_value": "OK"

},

{

"stat_name": "Has Token",

"stat_status": "",

"stat_value": true

},

{

"stat_name": "Next Token Request",

"stat_status": "",

"stat_value": "not scheduled"

},

{

"stat_name": "Last Token Error",

"stat_status": "",

"stat_value": "None"

}

],

"is_sensitive": false,

"title": "Credentials"

},

{

"data": [

{

"stat_name": "Requested Token",

"stat_status": "",

"stat_value": "2021-01-25 23:04:59 +08"

},

{

"stat_name": "Received Token Response",

"stat_status": "",

"stat_value": "2021-01-25 23:05:04 +08"

},

{

"stat_name": "Last Token Request Result",

"stat_status": "",

"stat_value": "OK"

},

{

"stat_name": "Has Token",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Next Token Request",

"stat_status": "",

"stat_value": "2021-01-25 23:05:11 +08"

},

{

"stat_name": "Last Token Error",

"stat_status": "",

"stat_value": "EDGE_AUTH_ERROR: 3, 59, 7d2"

}

],

"is_sensitive": false,

"title": "Credentials for Key"

},

{

"data": [

{

"stat_name": "Download Key Result",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "Net Error Code",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "HTTP Response Code",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "Process Key Result",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "Set Key Result",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "Fetched Key Count",

"stat_status": "",

"stat_value": 0

}

],

"is_sensitive": false,

"title": "MSA Account Key Status"

},

{

"data": [

{

"stat_name": "Pack/Unpack Key Result",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "Last MIP Result",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "Last Key Status",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "New Key State",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "Key Commit Response",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "Set Key Result",

"stat_status": "",

"stat_value": "Uninitialized"

},

{

"stat_name": "Packed/Unpacked Key Count",

"stat_status": "",

"stat_value": 0

}

],

"is_sensitive": false,

"title": "AAD Account Key Status"

},

{

"data": [

{

"stat_name": "Server Connection",

"stat_status": "",

"stat_value": "OK since 2021-01-25 23:05:05 +08"

},

{

"stat_name": "Last Synced",

"stat_status": "",

"stat_value": "Just now"

},

{

"stat_name": "Sync First-Time Setup Complete",

"stat_status": "",

"stat_value": true

},

{

"stat_name": "Sync Cycle Ongoing",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Local Sync Backend Enabled",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Local Backend Path",

"stat_status": "uninitialized",

"stat_value": "Uninitialized"

}

],

"is_sensitive": false,

"title": "Local State"

},

{

"data": [

{

"stat_name": "Throttled or Backoff",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Retry Time",

"stat_status": "",

"stat_value": "Scheduler is not in backoff or throttled"

},

{

"stat_name": "Notifications Enabled",

"stat_status": "",

"stat_value": true

}

],

"is_sensitive": false,

"title": "Network"

},

{

"data": [

{

"stat_name": "Explicit Passphrase",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Passphrase Required",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Cryptographer Ready To Encrypt",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Cryptographer Has Pending Keys",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Encrypted Types",

"stat_status": "",

"stat_value": "Passwords, Autofill Profiles, Autofill, Autofill Wallet Metadata, Wifi Configurations"

},

{

"stat_name": "Has Keystore Key",

"stat_status": "",

"stat_value": false

},

{

"stat_name": "Next Key Request Time",

"stat_status": "",

"stat_value": "n/a"

},

{

"stat_name": "Keystore Migration Time",

"stat_status": "",

"stat_value": "1970-01-01 08:00:00 +08"

},

{

"stat_name": "Passphrase Type",

"stat_status": "",

"stat_value": "PassphraseType::kImplicitPassphrase"

},

{

"stat_name": "Passphrase Time",

"stat_status": "",

"stat_value": "No Passphrase Time"

}

],

"is_sensitive": false,

"title": "Encryption"

},

{

"data": [

{

"stat_name": "Sync Source",

"stat_status": "",

"stat_value": "GU_TRIGGER"

},

{

"stat_name": "GetKey Step Result",

"stat_status": "",

"stat_value": "UNSET"

},

{

"stat_name": "Download Step Result",

"stat_status": "",

"stat_value": "SYNCER_OK"

},

{

"stat_name": "Commit Step Result",

"stat_status": "",

"stat_value": "SYNCER_OK"

}

],

"is_sensitive": false,

"title": "Status from Last Completed Session"

},

{

"data": [

{

"stat_name": "Notifications Received",

"stat_status": "",

"stat_value": 1

},

{

"stat_name": "Updates Downloaded",

"stat_status": "",

"stat_value": 24

},

{

"stat_name": "Tombstone Updates",

"stat_status": "",

"stat_value": 11

},

{

"stat_name": "Reflected Updates",

"stat_status": "",

"stat_value": 0

},

{

"stat_name": "Successful Commits",

"stat_status": "",

"stat_value": 2

},

{

"stat_name": "Conflicts Resolved: Client Wins",

"stat_status": "",

"stat_value": 0

},

{

"stat_name": "Conflicts Resolved: Server Wins",

"stat_status": "",

"stat_value": 0

}

],

"is_sensitive": false,

"title": "Running Totals"

},

{

"data": [

{

"stat_name": "Encryption Conflicts",

"stat_status": "",

"stat_value": 0

},

{

"stat_name": "Hierarchy Conflicts",

"stat_status": "",

"stat_value": 0

},

{

"stat_name": "Server Conflicts",

"stat_status": "",

"stat_value": 0

},

{

"stat_name": "Committed Items",

"stat_status": "",

"stat_value": 0

}

],

"is_sensitive": false,

"title": "Transient Counters (this cycle)"

},

{

"data": [

{

"stat_name": "Updates Downloaded",

"stat_status": "",

"stat_value": 2

},

{

"stat_name": "Committed Count",

"stat_status": "",

"stat_value": 0

},

{

"stat_name": "Entries",

"stat_status": "",

"stat_value": 0

}

],

"is_sensitive": false,

"title": "Transient Counters (last cycle of last completed session)"

}

],

"syncShowClearServerDataButton": false,

"type_status": [

{

"message": "Message",

"name": "Model Type",

"num_entries": "Total Entries",

"num_live": "Live Entries",

"state": "State",

"status": "header"

},

{

"message": "",

"name": "Bookmarks",

"state": "Running",

"status": "ok",

"num_entries": 18,

"num_live": 18

},

{

"message": "",

"name": "Preferences",

"state": "Running",

"status": "ok",

"num_entries": 34,

"num_live": 34

},

{

"message": "",

"name": "Passwords",

"state": "Running",

"status": "ok",

"num_entries": 0,

"num_live": 0

},

{

"message": "",

"name": "Autofill Profiles",

"state": "Running",

"status": "ok",

"num_entries": 0,

"num_live": 0

},

{

"message": "",

"name": "Autofill",

"state": "Running",

"status": "ok",

"num_entries": 0,

"num_live": 0

},

{

"message": "",

"name": "Typed URLs",

"state": "Running",

"status": "ok",

"num_entries": 15,

"num_live": 15

},

{

"message": "",

"name": "Extensions",

"state": "Running",

"status": "ok",

"num_entries": 5,

"num_live": 5

},

{

"message": "",

"name": "Sessions",

"state": "Running",

"status": "ok",

"num_entries": 4,

"num_live": 4

},

{

"message": "",

"name": "Extension settings",

"state": "Running",

"status": "ok",

"num_entries": 37,

"num_live": 37

},

{

"message": "",

"name": "History Delete Directives",

"state": "Running",

"status": "ok",

"num_entries": 0,

"num_live": 0

},

{

"message": "",

"name": "Device Info",

"state": "Running",

"status": "ok",

"num_entries": 1,

"num_live": 1

},

{

"message": "",

"name": "Collection",

"state": "Running",

"status": "ok",

"num_entries": 0,

"num_live": 0

},

{

"message": "",

"name": "Tabs",

"state": "Running",

"status": "ok",

"num_entries": 0,

"num_live": 0

}

],

"unrecoverable_error_detected": false

}

I've reset Edge for many times, but that didn't work.

How do I do?

Thanks.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

0 additional answers

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the concern as you are having difficulties in syncing edge on your Mac PC.

In this scenario, we would value your feedback or suggestions based on your experience using Edge. You can certainly help us improve the features by sharing your feedback. You can:

Open MicrosoftEdge. Click on the Settings & More Ellipsis (…) on the right hand corner and then, select Help & Feedback and select Send Feedback

Regards,

Aditya Roy

Microsoft Community – Moderator

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Unable to sync Edge data.

0 additional answers