Guest lost access

Question

A guest user who previously had access to a MS Teams room, has lost access. When he tries, he receives the attached error. ![58208-image.png][1] [1]: /api/attachments/58208-image.png?platform=QnA

Answer 1

We were able to get the user in by checking Azure AD, finding his guest account, and sending him the Invite link there in order to get him into our system.
These are similar steps to what we used: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/redemption-experience

Answer 2

Hi anonymous user-7510

We recommend you contact Teams owner to make sure if you have been deleted from Teams.

In addition, please check if they have turned off the guest access in Teams admin center:

https://learn.microsoft.com/en-us/microsoftteams/set-up-guests#configure-guest-access-in-the-teams-admin-center

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