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Guest lost access

Brian Bufalo 96 Reputation points
2021-01-19T20:06:28.387+00:00

A guest user who previously had access to a MS Teams room, has lost access. When he tries, he receives the attached error. ![58208-image.png][1] [1]: /api/attachments/58208-image.png?platform=QnA

Microsoft Teams | Microsoft Teams for business | Other
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  1. Brian Bufalo 96 Reputation points
    2021-02-05T15:00:43.807+00:00

    We were able to get the user in by checking Azure AD, finding his guest account, and sending him the Invite link there in order to get him into our system.
    These are similar steps to what we used: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/redemption-experience

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  1. JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
    2021-01-20T07:17:37.917+00:00

    Hi anonymous user-7510

    We recommend you contact Teams owner to make sure if you have been deleted from Teams.

    In addition, please check if they have turned off the guest access in Teams admin center:

    https://learn.microsoft.com/en-us/microsoftteams/set-up-guests#configure-guest-access-in-the-teams-admin-center

    If the response is helpful, please click "Accept Answer" and upvote it.

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