edge sync c???******@fxxxs.com, DISABLED_BY_ADMIN, STOP_SYNC_FOR_DISABLED_ACCOUNT, Microsoft Information Protection service is disabled

Question

hello community,

i have a problem with microsoft edge sync. with ******@fxxxs.com the edge sync works under mac. Edge sync does not work on mac with ******@fxxxs.com. it's the same mac.

both users have the same license: microsoft 365 business premium. Azure Information Protection (AIP) + Azure AD Enterprise State Roaming (ESR) are enabled. I also performed Enable-AipService via powershell and checked it with Get-AipService. I also checked Get-AipServiceOnboardingControlPolicy + found no problems. I looked through https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync. restarting and setting up the edge, including a new profile, were unsuccessful. on iOS + windows 10 it is also not possible to sync with ******@fxxxs.com + edge.
Thank you

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edge error log:

Thu Jul 29 2021 15:50:08 GMT+0200 (Mitteleuropäische Sommerzeit) ====== Status ====== { "actionable_error": [ { "stat_name": "Error Type", "stat_status": "", "stat_value": "DISABLED_BY_ADMIN" }, { "stat_name": "Action", "stat_status": "", "stat_value": "STOP_SYNC_FOR_DISABLED_ACCOUNT" }, { "stat_name": "Error Description", "stat_status": "", "stat_value": "Microsoft Information Protection service is disabled" } ], "actionable_error_detected": true, "details": [ { "data": [ { "stat_name": "Transport State", "stat_status": "", "stat_value": "Disabled" }, { "stat_name": "Disable Reasons", "stat_status": "", "stat_value": "Feature not supported" }, { "stat_name": "Sync Feature Enabled", "stat_status": "", "stat_value": false }, { "stat_name": "Setup In Progress", "stat_status": "", "stat_value": false }, { "stat_name": "Auth Error", "stat_status": "", "stat_value": "OK since browser startup" }, { "stat_name": "Sync Account Type", "stat_status": "", "stat_value": "AAD" } ], "is_sensitive": false, "title": "Summary" }, { "data": [ { "stat_name": "Client Version", "stat_status": "", "stat_value": "Microsoft Edge Mac OS X 92.0.902.55 (2f31ea24c029d582f5472682b25153751b8021b3)" } ], "is_sensitive": false, "title": "Version Info" }, { "data": [ { "stat_name": "Server URL", "stat_status": "", "stat_value": "https://edge-enterprise.activity.windows.com/v1/feeds/me/syncEntities/" }, { "stat_name": "Server Environment", "stat_status": "", "stat_value": "edge-enterprise.activity-v1" }, { "stat_name": "Fetch Result", "stat_status": "", "stat_value": "SUCCESS" }, { "stat_name": "Fetch Message", "stat_status": "", "stat_value": "" } ], "is_sensitive": false, "title": "Environment Info" }, { "data": [ { "stat_name": "Requested Token", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Received Token Response", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Last Token Request Result", "stat_status": "", "stat_value": "OK" }, { "stat_name": "Has Token", "stat_status": "", "stat_value": false }, { "stat_name": "Next Token Request", "stat_status": "", "stat_value": "not scheduled" }, { "stat_name": "Last Token Error", "stat_status": "", "stat_value": "None" } ], "is_sensitive": false, "title": "Credentials" }, { "data": [ { "stat_name": "Requested Token", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Received Token Response", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Last Token Request Result", "stat_status": "", "stat_value": "OK" }, { "stat_name": "Has Token", "stat_status": "", "stat_value": false }, { "stat_name": "Next Token Request", "stat_status": "", "stat_value": "not scheduled" }, { "stat_name": "Last Token Error", "stat_status": "", "stat_value": "None" } ], "is_sensitive": false, "title": "Credentials for Key" }, { "data": [ { "stat_name": "Download Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Net Error Code", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "HTTP Response Code", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Process Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Set Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Fetched Key Count", "stat_status": "", "stat_value": 0 } ], "is_sensitive": false, "title": "MSA Account Key Status" }, { "data": [ { "stat_name": "Pack/Unpack Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Last MIP Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Last Key Status", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "New Key State", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Key Commit Response", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Set Key Result", "stat_status": "", "stat_value": "Uninitialized" }, { "stat_name": "Packed/Unpacked Key Count", "stat_status": "", "stat_value": 0 } ], "is_sensitive": false, "title": "AAD Account Key Status" }, { "data": [ { "stat_name": "Server Connection", "stat_status": "", "stat_value": "not attempted" }, { "stat_name": "Last Synced", "stat_status": "", "stat_value": "Never" }, { "stat_name": "Sync First-Time Setup Complete", "stat_status": "", "stat_value": true }, { "stat_name": "Sync Cycle Ongoing", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Local Sync Backend Enabled", "stat_status": "", "stat_value": false }, { "stat_name": "Local Backend Path", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Last Successful Sync Time", "stat_status": "", "stat_value": "2021-07-29 15:49:28 +02" }, { "stat_name": "Last Audited", "stat_status": "", "stat_value": "Just now" } ], "is_sensitive": false, "title": "Local State" }, { "data": [ { "stat_name": "Throttled or Backoff", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Retry Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Notifications Enabled", "stat_status": "uninitialized", "stat_value": false } ], "is_sensitive": false, "title": "Network" }, { "data": [ { "stat_name": "Explicit Passphrase", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Passphrase Required", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Cryptographer Ready To Encrypt", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Cryptographer Has Pending Keys", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Encrypted Types", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Has Keystore Key", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Next Key Request Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Keystore Migration Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Passphrase Type", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Explicit passphrase Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Trusted Vault Migration Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Trusted Vault Version/Epoch", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Encryption" }, { "data": [ { "stat_name": "Sync Source", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "GetKey Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Download Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Commit Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" } ], "is_sensitive": false, "title": "Status from Last Completed Session" }, { "data": [ { "stat_name": "Notifications Received", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Updates Downloaded", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Tombstone Updates", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Reflected Updates", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Successful Commits", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Conflicts Resolved: Client Wins", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Conflicts Resolved: Server Wins", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Running Totals" }, { "data": [ { "stat_name": "Encryption Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Hierarchy Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Server Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Committed Items", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (this cycle)" }, { "data": [ { "stat_name": "Updates Downloaded", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Committed Count", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Entries", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (last cycle of last completed session)" } ], "syncShowClearServerDataButton": false, "type_status": [], "unrecoverable_error_detected": false }

Answer 1

hey, thanks für your response.
i postetd it here

https://techcommunity.microsoft.com/t5/discussions/edge-sync-cxxxh-fxxxs-com-disabled-by-admin-stop-sync-for/m-p/2596065#M48885

thanks

christoph

Answer 2

Hi,

Thank you for writing to Microsoft Community Forums.

Seems that you are having issue with Edge sync with the work email on same MAC PC.

In that case, for a better clarity on your concern, I would suggest you to post your query in TechCommunityforums, where we have experts and support professionals who are well equipped with the knowledge on Edge feature to assist you with the appropriate troubleshooting steps.

Regards,

Aditya Roy

Microsoft Community – Moderator