MS Edge failure

Question

Edge will not work. See attached. Windows 11.

Answer 1

Hi MFMOOSA -

Thanks for the response and I'm glad to know the the issue is fixed

Please let me know if you have any further questions.

Cheers!

Kevin B.

Independent advisor

Answer 2

I will keep these steps in mind, next time.

It suddenly works.

Thanks Kevin

Answer 3

Hi MFMOOSA -

Thanks for the response and I do apologize if the method did not fix the issue

Kindly try to create a new user profile on your windows computer and check if the same issue appears. This will help determine if the issue is profile specific or if the issue appears on any user profile on your windows computer.

To create new user profile, please follow the steps below

1. Open the Settings by pressing the Windows Key + I
2. Click on Accounts
3. In the left pane menu, click on Family & Other Users
4. Under other users, click on add someone else on this PC
5. By default, it will going to ask you to sign in using a Microsoft account, click on the link below which says I don't have this person's sign in information
6. Click on Add a user without Microsoft account
7. Fill out a username and click next until completion.

Sign out to the current user and sign in on the new user profile.

Check if everything works fine on the new user.

Regards,

Kevin B.

Answer 4

Regrettably problem persists.

Edge is updated.

Cannot use the three dots, as you see on the screenshot.

The widows I did not work.

Answer 5

Hi MFMOOSA-

I'm Kevin B. Independent Advisor and a Windows user like you. I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

Are there any changes made on the computer before the issue started?

Is it only happening in Edge?

Kindly follow the steps below and check if it helps resolving the issue

• Make sure edge is updated

Open the edge browser

Click on the three dots (…) on the upper right corner of the edge screen

Select Settings

On the left pane menu, click on About Microsoft Edge

If there's an update available, you can apply it from here.

• Reset Microsoft Edge Browser

Open the edge browser

Click on the three dots (…) on the upper right corner of the edge screen

Select Settings

On the left pane menu, click on Reset Settings

Click on Restore settings to their default values

Review the changes it makes then click Reset

If the above methods did not resolve the issue, kindly perform the Repair on your Microsoft edge

Press windows key + I

Click on Apps

Under Apps & Features, scroll down on the right section and locate Microsoft Edge

Click on Microsoft Edge and click on Modify

When UAC prompted, click on Yes

Make sure you're connected to internet and select Repair. Your browser data and settings shouldn't be affected by repair.

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor