Macbook Pro Kernel Panic when using Teams and Edge

Question

I have a 2017 MacBook Pro 13" Retina Intel Chip. When I run MS Teams or MS Edge, the laptop regularly shuts down with a Panic error. The error log is huge but I notice it refers "Process: Microsoft Edge Helper (Renderer) [1606]"
None of this happens under Safari or Chrome when using Zoom or Google Meet. The laptop isn't hot when it panics.

The MacBook is running Mojave v 10.14.6

Any advice or fixes would be appreciated. Thanks

Kenny

Answer 1

Hi KennytheKangaroo

Welcome to Microsoft Community and thank you for sharing your concern with us today.

I understand from your message that panic error occurred. We are here to help on this issue.

I advise you to create a new User account and check that if the problem still exists.

【How to create a new user account on the Mac】

1. Click on the Apple icon in the upper left corner of your Mac's screen.
2. Select System Preferences from the drop down menu.
3. Click on Users & Groups.
4. Click the lock in the lower left corner to make changes.
5. Type your administrator password.
6. Click Unlock.
7. Click the Add user account button.
8. Set the new user's account type.
9. Enter a full name for the user.
10. Enter an account name.
11. When you're finished, click theCreate User button.

I hope the information provided is useful to you, if you have any additional questions please do not hesitate to reach out to our support.

Best Regards,

Antonia | Microsoft Community Support Specialist

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