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Problem enabling device

A Ogilvie 1 Reputation point
2021-01-20T11:15:36.657+00:00

In the azure portal, when I enable a disabled device and the azure portal notifies that the devices is enabled however when I refresh the Devices page, that device shows disabled still. I believe this device has been added via Teams install i.e. the 'Allow my organization to manage my device' tick box.

While this is disabled, the user gets Something went wrong, Your organization has disabled this device error.

I am global admin of the Tenant and the Enable button is there but as mentioned above after enabling the device it reverts back to disabled.

Anyone know why thats happening?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. VipulSparsh-MSFT 16,271 Reputation points Microsoft Employee
    2021-01-20T13:02:12.107+00:00

    @A Ogilvie If the status remains same even after few minutes and after verifying with logging out and logging back in, raise a support ticket with MS AAD team to investigate further.

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