Microsoft Authentication verification code doesn't work

Question

We have a user who has tried several times to enter the verification code that appears on his phone but it doesn't work. He keeps receiving "Invalid Verification Code". He also tried to "Choose Another Verification Method" and manually added his account including the long key that was provided. He can successfully create the account but the code still doesn’t work.

Does anyone know why this is happening?

Answer 1

Hello Diane, I warmly welcome you to the Community. I'm Israel and it is a pleasure to be able to support you today.

You need to make sure the date and time on the device are correct and syncing automatically. If the date and time are wrong or out of sync, the code won't work.

You can also try clearing your browser's cache and check if the problem persists.

If the error persists, your MFA (Multi-Factor Authentication) may need to be reset. To perform this action you must consult this link https://docs.microsoft.com/en-us/microsoft-365/...

Virtual Greetings and have a nice day!

Answer 2

It is a pleasure try to help you :)

Answer 3

Thank you Israel! Much appreciated!

Virtual Greetings and have a nice day as well! :-)