black screen

Question

while i am doing a puzzle on jigsaw world on facebook the screen in the puzzle picture will suddenly go black jigsaw world say clear you r cookies & caches ive done all that & it still happening any answers to the problem please

Answer 1

Disabling the hardware acceleration can also cause lagging, but it can resolve the crash and freeze in your browser. You can try enabling it again and try these suggestions below.

1. Make sure Microsoft Edge is up to date

Open Edge browser

Click (...)Settings and more > Settings

Click About Microsoft Edge

2. Try repairing the Edge browser

Go to Start

Settings

Apps

Apps & features.

In the apps list, select Microsoft Edge

then select Modify.

3. Disable unnecessary applications that are running from the startup to reduce CPU load. This will improve the browser performance.

Press CTRL+ALT+Delete

Then Click on Task Manager

Then Navigate to Startup Tab

( from there you can Disable unnecessary applications running from the startup)

What to do if Microsoft Edge isn't working

https://support.microsoft.com//microsoft-edge/w...

Answer 2

now I have done that when I pick up a puzzle piece & drag it to the puzzle its like lagging the pointer moves in front of the puzzle piece sorry to be a pain but its been happening for a while now

Answer 3

Thanks for the update. If it only happens on the Edge browser and not in full screen, try the first method.

Click the 3 dots in the upper right of your Edge browser

then click settings

then select system

Then toggle off the "Use hardware acceleration when available"

Click "restart" to restart your browser and for it to take effect.

Answer 4

Hi jan ty for trying to help me its

not the full screen that goes black its just the jigsaw world bit tried to understand your instructions but not to clever at it 68 year old computer thick lol

Answer 5

My name is Jan, I’m an Independent Advisor. I'll be happy to help you. Try disabling the hardware acceleration in your browser settings. Try each method below.

1. Disable hardware acceleration on your browser settings

Open Edge browser

Click the (...) Settings and more in your browser

then select settings

click system

from there you can disable hardware acceleration

2. Clear again the Browsing history and Cached images and files

Click (...) Settings and more > History > Clear browsing data.

Select All time under Time range

select Browsing history and Cached images and files

then select Clear now.

3. If that didn't work try to perform each step in this support article.

What to do if Microsoft Edge isn't working

https://support.microsoft.com//microsoft-edge/w...

4. If the monitor turns black while playing. Uninstall the graphics card driver and let Windows download the driver using Windows update.

Press Windows key + X

select device manager.

Expand display adapter

then right-click on your graphics card

then Uninstall.

restart your computer.

Then open Windows Update then click Check for updates.

It should download the latest graphics driver and install.