Edge crashes when I'm logged and try to open options menu on Android

Question

Dear Microsoft Edge Support Team,

I am experiencing a recurring issue with Microsoft Edge on my Android device, where the browser becomes progressively slower and eventually crashes when I attempt to open the menu via the "3 bars" link. This problem persists across different versions of Edge, including beta, dev, and canary. Interestingly, the issue seems to resolve itself when I log out of my synced Microsoft account.

Steps I've taken to troubleshoot the issue include clearing all data, reinstalling the browser, and testing various versions. I found a related discussion on the Microsoft Community forum here, which led me to the temporary workaround of logging out of my account.

As a programmer, I understand the challenges in replicating and resolving such bugs. I am more than willing to assist in any way I can to help you diagnose and fix this problem. Please feel free to contact me via email or send a calendar invitation to schedule a call.

I have also submitted crash reports through the same account I'm using in this community. I look forward to working with you to resolve this issue, as it is hindering my ability to fully utilize Edge's features on my mobile device.

Thank you for your attention to this matter.

Best regards,

Rodrigo Cipriani da Rosa

Answer 1

Good day rodrigocipriani, thanks for your question. I am glad to be able to provide assistance to you today. My apologies on this and as an added course of action, it will also be best to report it via the Feedback Hub app by pressing Windows key + F if you are also using a PC and since you also tested a different version which most likely includes the Beta then you can also send this via the link below as well and hopefully this gets sorted out.

https://techcommunity.microsoft.com/t5/discussi...

Regards,

Paul R.