Perpetual sync / won't complete syncing

Question

Both the computer and phone I am getting this. my laptop's Collections are below the one's i have given an image of and they are okay, but the phone's collections (in the image) are in a perpetual sync since yesterday.

I recently signed into my phone with the same account as the laptop and so the collections have merged.

I am using the most up to date Windows and Edge.

Answer 1

Those steps did not work unfortunately. I did the steps on both the phone and the laptop.

Answer 2

Hello,

Thank you for posting your question in our forum.

It seems like your Edge Collections on your phone are stuck in a perpetual sync loop, even though they merged correctly with your laptop. Since you're using the latest version of Windows and Edge, here's a few workarounds you can try to fix this:

1. Go to Edge settings > Profiles > Sync and make sure Collections sync is turned on. If it's already enabled, try turning it off and back on.
2. Sign Out and Sign Back In – Sometimes, logging out of Edge on your phone and signing back in can reset sync issues.
3. Clear Cache and Restart – Go to Edge settings > Privacy & security > Clear browsing data, select Cached images and files, and restart the app.

These steps should help you fix this issue.

Have a nice day ahead!

Sincerely,
Sage(23).. | Microsoft Community Moderator