Edge Sync Error

Question

I have currently lost my password in Edge Version 127.0.2651.61 (Official build) stable app, beta channel (64-bit)

On edge://sync-internals/ i have this error

Error: MergeFullSyncData@components\password_manager\core\browser\sync\password_sync_bridge.cc:589, datatype error was encountered: Failed to load entries from password store. Encryption service failure.

Answer 1

this appears to be a widespread issue and MS support wants us to pay to have them look into it and fix it. For now, we have imported the passwords into Firefox as a work around.

_JS

Answer 2

I have the exact same issue since yesterday.

I installed Edge on my mobile, and can see all passwords without any issue. On the PC I have the same error...

I finally uninstalled Edge and reinstalled the previous release (version 126) and everything is back to normal.

I guess Edge V127 is the issue.

Answer 3

same error, how to recover the password

Answer 4

same error

Answer 5

Hi, Raoul Holzer

Welcome to the Microsoft community.

From your description, it seems this issue has occurred recently. This type of problem could be due to a local issue with Edge or a server-side issue. If it’s a local Edge issue, you can try switching Edge versions and creating a new Edge profile. Then, log out of your Microsoft account from the old profile and log into the new profile to see if you can sync your data. If that doesn’t work, check if the issue occurs on other devices as well. If it does, it’s likely a server-side issue. For such issues, you need to open the feedback page by pressing Alt+Shift+I and report the problem directly to the Edge developers and wait for them to address it.

Microsoft Edge version rollback | Microsoft Learn

(Since the Beta version also has this issue, it might have occurred after a certain version number. You can try rolling back the Edge version using this website to test.)

Best regards

Tommy Jin | Microsoft Community Support Specialist