Microsoft Support for Account Subsciptions

Tom 1 Reputation point
2021-01-20T19:30:33.607+00:00

Hi,

I would like some clarification around the Enterprise Agreement and support provided around subscriptions created under a designated account.

I've worked with EA before and have provisioned multiple subscriptions under a EA, and not had an issue with support, but today I was told that unless I am the EA owner I will not have any support for subscriptions that I create as a defined owner.
So basically there is an EA > Department > Account (Im an owner) > Subscriptions (I create). For the subscriptions, i create I won't have any support from the EA. This not what I have experienced in the past and want to confirm if this is correct?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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