Why does it keep saying sync data when I logged back into my account?

Question

I was randomly logged out of my Microsoft account. When I opened Microsoft Edge again, I was in an old Microsoft account. I spent minutes trying to get into my main account. But anytime I did it always said it was a personal account, remembering clearly that it was never a personal account. I thought I got my account back when I saw that it had the correct email. But when trying to log in to a website with an email of mine. All my information and email information was gone. And anytime I log back into a website I used. It always says synced data. Confused since I thought I had gotten my main account back.

Answer 1

Hello,

I have not heard back from you in 96 hours. If you need further help at this point, please create a new thread to discuss those concerns.

Answer 2

Hello,

I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

Answer 3

Hello,

Thanks for reaching out here in the Microsoft Answers Community.

Since you have mentioned that your account "is not a personal account", is it managed by your workplace or school?

If that is the case, you need to contact the IT department of your workplace or school for further assistance.

If not, what is the website you are logging into?

We look forward to your response.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist