Custom Built PC Device adding issues

Question

I just bought the xbox ultimate pass in the hopes that I could have more games to play on my pc. However, it refuses to allow me to install because my PC is not registered as a device on Microsoft. When I attempt to add the device it requests a serial number which I can not provide because it is a custom build. Although I am already logged in to the Microsoft store and the Microsoft website on the same PC it still does not recognize the device. I have Windows 10 up to date and everything works well except for this internal issue. Anybody have any ideas?

Answer 1

@Ivan Morales
Hi,

You must have a Microsoft Account to register your device.
You could refer to the following official article as your reference:
https://support.microsoft.com/en-us/help/18878/microsoft-xbox-device-registration-process

For xbox related issue, it is recommended to refer to the following link for more help:
https://support.xbox.com/en-US/help/hardware-network/warranty-service/register-your-product
Hope above information can help you.

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