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Cannot access collections in Edge

Anonymous
2023-12-25T13:01:55+00:00

Hi,

when I try to open collection pane in Edge on my Windows 11 laptop, it only shows loading spinner endlessly.

It works on my android phone.

Syncing is enabled. I've tried to repair Edge. I've tried to sync out with clearing browser data and sing in again.

Microsoft Edge | Favorites, history, and downloads | Windows 11

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  1. Mr. Trust_A 4,820 Reputation points Volunteer Moderator
    2023-12-27T15:35:36+00:00

    Your browser is up to date. This seems to be a sync issue.

    Please, let's try restoring settings to their default values. Copy and paste this on your browser: edge://settings/reset?search=reset

    If it doesn't work, you may try re-syncing your data to your device and/or reset sync data from Microsoft servers. Copy and paste this on your browser: edge://settings/profiles/sync

    Note: You may please backup your Edge data before trying.

    Let me know how it goes.

    Regards,

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  2. Anonymous
    2023-12-27T15:15:17+00:00

    Microsoft EdgeVersion 120.0.2210.91 (Official build) (64-bit).

    > Have you changed Edge Collections on multiple devices recently?

    Yes, on my android phone

    > Do you have another anti-virus or anti-malware installed on your PC beside the Windows defender?

    No, but after the factory reset, there was McAfee antivirus installed by default, which I unsinstalled.

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  3. Mr. Trust_A 4,820 Reputation points Volunteer Moderator
    2023-12-27T14:43:14+00:00

    Thank you for repeating the steps.

    What version of Microsoft Edge are you using when you encounter the issue? To check, copy and paste this on your browser: edge://settings/help
    Do you have another anti-virus or anti-malware installed on your PC beside the Windows defender?
    Have you changed Edge Collections on multiple devices recently?

    Thanks,

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  4. Anonymous
    2023-12-27T12:19:22+00:00

    I repeated them, I even reset my PC with factory settings without keeping files and setting (although I restored settings and apps from backup afterwards).

    Still not working

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  5. Mr. Trust_A 4,820 Reputation points Volunteer Moderator
    2023-12-25T16:41:11+00:00

    Hello DanielTuran,

    What version of Microsoft Edge are you using when you encounter the issue? Please, copy and paste this on your browser: edge://settings/help

    If possible, you might consider signing out of your profile, clearing browser data, and then signing in again. I know you said that you've already tried these steps. Could you repeat them again?

    Thanks,

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