Not getting code.

Question

I logged into Microsoft Dashboard then I tried to add a number in my account. It asked me to verify my identity by entering gmail that I use to login to my MS Account. I inserted the correct gmail but still I'm not getting the code so, that I can move to next step. Tried most of the things like rebooting, changing wifi, changing browser but nothing helped me at all. Hope to get reply soon.

Answer 1

Yep, I checked spam and did everything possible by me but nothing seems to work.

Answer 2

Hello, not_safal

Welcome to the Microsoft Community

Thanks for your feedback. I read the information you provided. You mentioned that you wanted to change the verification method, but you can't receive the verification code. It is really frustrating to encounter such a situation.

The verification email may be mistaken for spam, check your Gmail spam folder to see if there is an email from Microsoft.

The email may be delayed, wait a few minutes before checking your mailbox. Or you can try to resend the verification code to see if it can be received.

Best regards

Brian - Microsoft Community Support Specialist