Xbox.com not loading pages

Question

Xbox.com not loading pages , not internet Issues. Tested on windows , android , iphone . Browsers edge ,bing ,chrome ,safari. While browsing games next page would give wheel screen loading stuck.have cleared cache and data

Answer 1

Hi, kevin Lopez5

Thanks for your reply.

Do the Xbox homepages for other regions have the same issue? You can first report the problem in Edge by pressing Alt+Shift+I. Additionally, you can try checking the Xbox app to see if the same issue occurs there. If there are no issues with the Xbox app, you can use it to view game-related information.

Best regards

Tommy Jin | Microsoft Community Support Specialist

Answer 2

Im in canada and its the only website with issues. It needs a fix . I tried laptops and phone ios and android.same thing . When im checking games going to next page it gives the 3 dots circle loading . Also updated the browsers

Answer 3

Hi, kevin Lopez5

Welcome to the Microsoft community.

May I ask which region you are currently in? Previously, some users have reported issues accessing XBOX.com in the En-US region. Based on your previous threads, it seems you have already tried almost all the basic network troubleshooting steps. It is possible that there is a rare connection issue between the servers and your current region’s ISP. You can try changing the region to Hong Kong, Singapore, the UK, etc., to see if the problem persists. If the issue still exists, please use Alt+Shift+I in Edge to report the problem to the developers.

Xbox Official Site: Consoles, Games, and Community | Xbox

Xbox Official Site: Consoles, Games, and Community | Xbox

Xbox Official Site: Consoles, Games, and Community | Xbox

Best regards

Tommy Jin | Microsoft Community Support Specialist