Edge secure network is disconnected error

Question

Edge secure network is disconnected

Answer 1

Thank you Cliff.

Answer 2

Hi,

Thank you for replying. Since it has the same issue after you perform all of the possible troubleshooting steps then it would be better to contact live support for further assistance.

You'll need to contact a Microsoft representative by phone or chat by following the steps below. They're the only people at Microsoft who can respond and investigate and, help you with your concern. If you prefer to contact our phone or chat teams, you can do so by following the link below:

 https://support.microsoft.com/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.outlook

Once you've opened the link, do the following:

(1) Provide a brief description of your problem and click Get Help.

(2) click Contact Support at the bottom of the results that appear.

(3) click Confirm after making sure which product you have a problem with; and

(4) Finally, you will have the option of contacting an Office chat representative or receiving a call from an Office telephone representative.

Best Regards,

Clifford B.

Microsoft Community Moderator

Answer 3

I have the same issue, but I can't find where my extensions are located at. It's for windows 11.

P.S. Does L.M.U. sound familiar? If not, ignore this last question, and just answer the first. Thanks.

Answer 4

Hello,

Welcome to the Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well despite the situation you find yourself in.

Here are the steps that you can try:

• Check Your Internet Connection
  • Ensure your Wi-Fi or Ethernet connection is stable.
  • Restart your router or modem if needed.
• Enable Edge Secure Network Manually
  • Open Microsoft Edge and click on the Browser Essentials icon (shield with a check mark).
  • Look for Edge Secure Network and toggle it On.
• Disable Conflicting Extensions
  • Go to Settings > Extensions and disable any security-related extensions that might interfere.
• Clear Browser Cache
  • Navigate to Settings > Privacy, search, and services > Clear browsing data.
  • Select Cached images and files and clear them.
• Reset Edge Settings
  • Go to Settings > Reset settings > Restore settings to their default values.
• Check for Windows Updates
  • Go to Settings > Windows Update and install any pending updates.

Hope this helps.

Best Regards,

Clifford B.

Microsoft Community Moderator