Microsoft Edge wallet sync > Error: Restart@components\sync\service\data_type_manager_impl.cc:598, model error was encountered: Preexisting controller error on configuration

Question

Ciao,
from more or less 1 week my EDGE stopped to sync my Wallet passwords.

This is the error I can see in the "Sync Internals" tab:

Error: Restart@components\sync\service\data_type_manager_impl.cc:598, model error was encountered: Preexisting controller error on configurationCan you please help me to unblock?
I already tried to reinstall the browser from scratch, nothing changed.

Target version: 133.0.3065.59

Answer 1

Hi Diego Foroni

Welcome to the Microsoft Community

I understand that Edge cannot synchronize your wallet password.

You can try to solve the synchronization problem by adding a new user configuration (i.e. creating a new browser profile) and re-login to your Microsoft account.

Click the profile icon (avatar) in the upper right corner → Select "Create a new profile".

Log in to your Microsoft account

After successful login, go to Settings Sync

If the new configuration is synchronized successfully, it means that the original profile may have data corruption. You can manually export bookmarks, passwords and other data from the old configuration and import them into the new configuration

Contact me if you need anything else.

Best wishes

Merek.Z - MSFT | Microsoft Community Support Specialist

Answer 2

Hi Diego Foroni

I'm glad I was able to help, if you think the answer above solved the problem, please feel free to mark it "yes" or "no" so that other customers can find the solution faster.

Best wishes

Merek.Z - MSFT | Microsoft Community Support Specialist

Answer 3

Ciao Merek, solved with your suggestion.

Thanks!

Answer 4

Ciao Merek, solved with your suggestion.

Thanks!