Internet issues

Question

I just factory reset my pc the network before the reset the internet was working normally after it just says im connected and the internet works for like 1 day and after i turn my pc off the and open it the next day it says i have internet but nothing will load or even open i tried a lot of stuff but nothing is working please i need some help i dont know if its my router or pc.

Answer 1

Hi Milos Pejakovic

Welcome to the Microsoft Community

Understanding your problem, there is internet but nothing will load or even turn on

Right click on the network icon and select ‘Troubleshooting’ and let Windows run a network diagnostic and try to fix it.

To check the internet connection

Restart the router and computer:

Disconnect the router and wait another 30 seconds to reconnect.

Reboot your computer.

Use another device, such as a mobile phone or tablet, to connect to the same network and see if it works. If the other device can't access the internet either, it may be a problem with the router.

Check your computer's network settings

Try reconnecting to the network:

Disconnect the Wi-Fi and reconnect to see if it returns to normal.

Reset network settings:

Open a command prompt (run as administrator), type the following command and press enter:

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns

Restart the computer and see if the problem is solved.

Check the IP configuration:

Make sure your computer is getting the correct IP address. Open a command prompt and type ipconfig to see if you have obtained a valid IP address

Uninstall re network driver

Check if the network adapter driver is installed properly:

Right-click ‘This Computer’->‘Management’->‘Device Manager’, find the network adapter and right-click to uninstall the device and tick Remove Driver (before performing this operation, please Download the driver installation package before doing this.)

Restart your computer and install the downloaded driver.

Contact me if you need anything else.

Best wishes

Merek.Z - MSFT | Microsoft Community Support Specialist