Sign in issues

Question

I've provided my email address, phone number and password but I continue to be going around in circles and getting nowhere trying to sign into my account. What exactly is the problem here? I've been at this for almost a year and I'm running out of patience.

Answer 1

My wife has problems relating to opening her Hotmail account on a new iPad. This account was opened some 13 years ago and the password etc has been lost. For the last few years she has had no problems with her account on her old iPad.

Would like further details re name on the Hotmail account?

Answer 2

Hi,

This is my second follow up regarding to your issue. We would like to know if the issue you have raised to us is still on going. If yes, please reply to the thread so we can continue troubleshooting your concern.

Thank you.

Regards,
JK
Microsoft Community
Moderator

Answer 3

Hi,

We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.

Best Regards,

JK

Microsoft Community

Moderator

Answer 4

Hello Marshall Art,

Good morning,

Welcome to Microsoft Community, we are here to help

Thank you for bringing this to our attention, I understand that you need assistance with your Account. If your Microsoft Account keeps looping back to the sign-in page, it could be due to browser issues, cached credentials, or authentication problems. Here are some possible fixes:

How to Fix the Microsoft Account Sign-In Loop

1. Clear Cache & Cookies – Sometimes, outdated or corrupted data in the browser cache can cause login problems. Try clearing your browser's cache and cookies.
2. Use Private Mode – Log in using Incognito/Private Mode, which bypasses stored cookies and extensions that might interfere with authentication.
3. Try a Different Browser – If the issue persists, switch to another browser to see if it's browser-specific.
4. Clear Credentials from Credential ManagerCredential Manager

Hope this helps.

Best regards

JK

Microsoft Community

Moderator