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I reset the synchronization of my information in Edge, but after hours of waiting, synchronization is still not enabled. It only shows "Sync is not available for this account." I tried repairing the browser, but nothing changed.
Managing profiles and sync in Microsoft Edge on Windows 10
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Thank you.
This computer is connected to a domain, as I see.
The sync has been disabled from the Domain controller(Feature not supported)
Have you asked the IT administrator about this?
Hello
This?
Thanks, Matias.
Digging down deeper into this - go to this page in Edge.
edge://sync-internals
Please send me a screenshot of the summary table.
Hello, thank you for responding.
Yes, I use an antivirus called Sophos, but I’ve never had problems with Edge before. I followed the steps you suggested, but I’m still seeing the message “Sync is not available for this account.”
Hi Matias,
I'm Sumit, here to answer your query at the Microsoft Community.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
Do you use any 3rd party antivirus?
Let us try Resetting Edge Settings to defaults using the steps below, in the hope it helps.
Click on the three-dot menu button on the right.
Click on Settings.
Click on Reset settings.
Click on Restore settings to their default values.
Click on Reset.
2nd step: Sometimes extensions on the web browser might cause unintended behaviour. Please click the three dots menu again, and choose extensions.
Click Manage extensions.
Disable all of them for testing purposes, and let me know if it works.
Additionally, check out some other troubleshooting steps here:
https://www.yourwindowsguide.com/2024/08/troubl...
Do keep us posted. We will be happy to assist you to get a resolution together.
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