cannot disable edge sync

Question

cannot sync edge. have windows 11 and microsoft edge 121.0-227783. The sync feature remains on all the time. even when i shut off favorites and other features. I also tried disabling it with the register editor,but sync not disabled. This feature seems to be frozen. any tips on how to fix this problem with sync. Thanks for your help!

Answer 1

Hello.

We haven't heard from you in 96 hours, we will no longer observe this thread. If you do need further help please create a new thread to discuss those concerns.

Best regards.

Malygos - MSFT | Microsoft Community Support Specialist

Answer 2

Hello

Welcome to Microsoft Community.

You are facing an issue where you cannot turn off Edge sync.

Here are a few steps you could try to resolve the issue:

1. You can try signing out of your Edge account to terminate syncing. Please be sure to back up important data, such as bookmarks.
2. You can add this information to the registry, and after adding it, restart Windows to check if the problem is resolved. Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click here to view the article. “win” + “Q” open "search". Input "regedit". Run "Registry Editor" as an administrator. Find the following location.

    \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge
   

   In this directory, right-click and create a "DWORD Value". For the newly created item, set the Value name to "SyncDisabled." For the newly created item, set the Value Data to "1". restart Windows

The above method might be able to assist you.

If possible, please provide me with images of the registry information you modified, as well as screenshots of the "edge://policy/" page and "edge://sync-internals/"(In the Edge browser).

Please send them to me privately, as the images may contain sensitive personal information.

With these images, I can assist you more effectively.

Best regards.

Malygos - MSFT | Microsoft Community Support Specialist