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Changing verification code

Anonymous
2024-07-05T16:50:29+00:00

When I try to sign into my Microsoft account I get to the point of getting a verification code but the phone number it sends it to is a landline (which will not accept the message). How can I change my phone number on my account without signing in as I cant sign in to change my account without putting in a code? I'm going round in circles, its so frustrating

Microsoft Edge | Profile, sync, and sign in | Windows 10

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  1. Anonymous
    2024-07-07T06:39:12+00:00

    Hi, Gillian Tomlinson

    Welcome to the Microsoft community.

    Because this issue involves a large amount of your personal privacy information, we cannot handle your issue on this public forum. If you have a device that can access your account, you can refer to this article to try to delete the verification method (there will be a situation where all functions cannot be used for thirty days, for security reasons).

    Microsoft account security info & verification codes - Microsoft Support

    If you cannot do this, please follow the steps below to contact online support to help you solve this problem.

    Contact - Microsoft Support

    Best regards

    Tommy Jin | Microsoft Community Support Specialist

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