Microsoft website infinitely loading.

Question

I've tried multiple different but one email is just infinitely loading but my others work. I've tried different devices as well and nothing has worked. The bad part is that this is my MAIN email that has always worked but all of a sudden isn't.

The website loads but then reloads then loads and reloads. If I try to stop the reloading it signs me out of my account and when I sign back in, it does it again. I can't use the account website nor the redeem code website. The website is unusable

Answer 1

Hello octoSOS.

Welcome to Microsoft Community.

Regarding to your information I assume that you can't set you can't use your main Email.

Many users have reported this issue, which appears to be an account-related problem.

As account issues involve Personally Identifiable Information (PII) and are beyond the scope of community support,

please refrain from providing or using PII in this public forum to protect your privacy and security. Thank you for your understanding.

You can follow these steps to try contacting online support for assistance in resolving this issue.

Access this website and then enter your issues on the text box->Get help->Contact support.

Contact - Microsoft Support

Select like this->Confirm.

Additionally, some users have reported that the issue resolves itself after some time.

If you urgently need to use email, you can try using the local mail (new Outlook) client to see if it can send and receive emails normally..

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

Tommy-MSFT | Microsoft Community Support Specialist